Which of the following is an example of an environmental sustainability practice?

Reducing waste and managing recycling efforts

Which of the following is true of continuous flow processes?

They use highly specialized and automated equipment

Which of the following is true of service encounters?

Customers judge the value &form perceptions through service encounters

Process design is a key activity of operations managers that involves:

Selecting the right equipment, info & work methods to produce quality goods

Which of the following is true of firms that outsource?

Don't have ownership of the outsourced process or function

Which of the following is true of service-providing firms?

Scheduling focuses on when to assign employees and equipment

Which of the following is an example of an environmental sustainability practice?

Designing goods whose parts can be safely disposed of

Which statement is true of an efficient supply chain ?

Designed for efficiency, low $- minimizing inventory + max. process flow

___ are businesses that provide integrated services- packaging, warehousing, inventory management and in/out bound t

Third-party logistics providers

Which of the following is true of standard goods?

Made in anticipation of customer deamand stocked in inventory

Which of the following is true of sustainability?

three dimensions of sustainability = triple bottom line

Which of the following is true of goods-producing firms?

Use inventory to ensure constant availability of products

Which statement is true of reengineering?

The goal is to achieve improvements in performance

In one method of calculating Utilization, Demand Rate is divided by ____

Service rate x Number of servers

Which of the following is true of service facilities?

Tend to rely more on info systems and soft technology than on machines.

Which of the following is true of flow shop processes?

Require little or no setup or changeover time

The equation for perceived value is

P.V= Perceived benefit/ cost to customer

The basic purpose of a supply chain is to:

Coordinate flow of materials, services & info among the elements of the S.C

studbud

Operations Management

107 termsStudBud Administration2 plays

Imported from external platform

Flashcards107 cardsFPractice quizPHost liveL

Questions 107

Answers

1
What process? when there are high setup times, customized products + many products & highly skilled employees?
Job shop
Continuous
Project flows
Flow production
2
What is NOT included in the triple bottom line?
People
Place
Profit
Planet
3
_____ time or cycle time is the average time it takes to complete one cycle of a process
Circle
End
Finish
Flow
4
Which one of the followin deisgn decisions involves protecting & honouring patents in other countries
Outsourcing
Logistics
Sourcing
Technology
5
Which of the following goods/S is an example of a flow shop process?
A surgery
A web page
A cruise ship
An insurance policy
6
Which of the following is an example of an environmental sustainability practice?
Ensuring consumer safety in using goods and services
Reducing waste and managing recycling efforts
Acquiring and managing human resources effectively and efficiently
Improving productivity through business to business partnership
7
Which of the following is true of continuous flow processes?
They use highly specialized and automated equipment
Create low volumes of customized goods and services
Have a very flexible sequence of work tasks
They create one of a king products with wide variations in specifications
8
Which of the following is true of service encounters?
Customers judge the value &form perceptions through service encounters
Service encounters minimize the moments of truth between a buyer and seller
Service encounters reduce the need for customer participation
Customer arrival rates are determined through service encounters
9
When business analytics is used to identify the best decisions, it is known as ____ analytics
Predictive
Prescriptive
Description
Diagnostic
10
Process design is a key activity of operations managers that involves:
Ensuring right amounts of labour, equip, materials& info are available
Determining when resources- employees &equipment should be assigned to work
Deciding the best way to assign people to work tasks & job responsibilities
Selecting the right equipment, info & work methods to produce quality goods
11
Which of the following is true of firms that outsource?
Don't have ownership of the outsourced process or function
Cannot outsource skilled knowledge work and simple service work
Acquire capabilities toward suppliers
They integrate both backward and forward
12
Eliminating _____ in a process design is one of the most important responsibilities of operations managers.
Process boundaries
Value Streams
Non-value-added activities
provider-routed services
13
Which of the following is true of service-providing firms?
Use physical inventory such as raw materials and finished goods as a bu
Demand forecasts are longer, invariable and can be aggregated over l
Scheduling focuses on when to assign employees and equipment
Employees Require more technical and production skills than human skills
14
Which of the following is an example of an environmental sustainability practice?
Ensuring consumer safety in using goods and services
Designing goods whose parts can be safely disposed of
Making sound financial plans to ensure long-term organizational survival
Acquiring and managing human resources effectively and efficiently
15
In the context of supply chain design trade-offs, ___ refers to acquiring capabilities toward suppliers
Forward integration
Contract manufacturing
Outsourcing
Backward integration
16
Which statement is true of an efficient supply chain ?
efficiency = demand + services are unpredictable
Ability to respond to market changes faster than a responsive S.C
Supported by info tech- real-time info to managers across S.C
Designed for efficiency, low $- minimizing inventory + max. process flow
17
One of the objectives of facility layout and work design in a goods producing organization is to:
Enhance sustainability
Maximize the number of workstations
Maximize environmental impact
Lock management into a noncompetitive situation
18
___ are businesses that provide integrated services- packaging, warehousing, inventory management and in/out bound t
Contract manufacturers
Push-pull enterprises
Distribution centers
Third-party logistics providers
19
The 3 types of customer benefit package are: Primary, Peripheral & Variant
False
True
20
The __ structure of a S.C is the configuration of resources
Virtual
Network
Operational
Informal
21
Speeding up service rates, adding resources, or transferring resources among activities are three ways to improve...
throughput
analysis
queuing
bottle necks
22
Which of the following is true of standard goods?
Designed in small quantities to meet specific customers' specifications
Made in anticipation of customer deamand stocked in inventory
Produced on demand and take long time to be designed, creates and delivered
Configurations of standard parts that can be selected-limited set
23
Which of the following is true of sustainability?
three dimensions of sustainability = triple bottom line
The use of sustainable technology reduce short-term operational costs
application of sustainable tech is limited to the agriculture industry
The use of sustainable technology results in immediate profits
24
In a _____ team, members communicate by computer, take turns as leaders, and join and leave the team as necessary
Virtual
Cross-Functional
Natural work
Self-managed
25
In designing _____ layouts, one is concerned with the arrangement of departments or work centers relative to each other
process
Fixed-position
Cellular
Product
26
Which of the following is true of goods-producing firms?
They rely on soft technology to perform work rather vs tech smart & product
Use inventory to ensure constant availability of products
The activities of goods-producing firms involve high customer participation
Forecasting in goods-producing firms is always done daily or hourly basis
27
What is NOT a main goal for operations management?
Reliability of the firm
Quality of goods
Cost of operations
Efficiency
28
Which statement is true of reengineering?
Reengineering decreases throughout by adding process bottle necks
The goal is to achieve improvements in performance
Reengineering increases non value added activities in a process design
adds multiple approval requirements for all transactions
29
1.Which of the following goods or services has the highest service content?
A bicycle
A medicine prescription
A psychiatric session
A toothpaste
30
Which of the following are preproduction services of a value chain?
Contract negotiations
On-Site Installation services
Recycling initiatives
Transportation services
31
In one method of calculating Utilization, Demand Rate is divided by ____
Resources used
Service rate x Number of servers
Products in Inventory-products ordered
Resources available
32
Which of the following is true of service facilities?
Require employees to focus on acquiring tech & production skills than bahav
They must be located far from suppliers and customer markets
Tend to rely more on info systems and soft technology than on machines.
Be designed to minimize customer movement with facilities & their processes
33
facility arrangement that consists of a functional grouping of equipment/ activities- do similar work is a _____ layout.
Cellular
Process
Flexible
Product
34
A(n) _____ is the work activity that effectively limits the throughput of the entire process.
Overstock
Input
Bottleneck
Efficiency output
35
___sustainability is an organization’s commitment to have the agility & strategic management to prepare businesses succe
Economic
Political
Environmental
Social
36
____refers to the process of acquiring & consolidating elements of a value chain to achieve more control
Push system
Horizontal integration
Vertical integration
Pull system
37
___processes are ‘behind the scenes business processes that include purchasing materials used in manufacturing, managing
Core
Principal
Support
Primary
38
_____ is an approach for mistake-proofing processes using automatic devices or simple methods to avoid human error
Poka-Yoke
The product process matrix
Reengineering
The Value Stream
39
Which of the following is true of flow shop processes?
They are large-scale customized initiatives with wide variations in tasks
Produce low volumes of custom goods and services
Require little or no setup or changeover time
use different sequence of processing steps for different orders
40
In a process design, a ___ is a specific unit of work required to create an output
Task
portfolio
matrix
value chain
41
A ___ is a characterization of product growth, maturity and decline over time
value stream map
service blueprint
Product life cycle
Product process matrix
42
____ is defined as a process of transforming data into actions through analysis and insights
Data warehousing
Inventory Management
Business Analytics
Market basket analysis
43
1.Which of the following key processes in a business directly create and deliver goods and services to customers?
General Management Processes
Peripheral Processes
Core processes
Support processes
44
The __ ivovles evaluating the product portfolio, new market opportunities, changes in laws, production, locations
Community location decision
Center of gravity method
Global location decision
Push pull system
45
The equation for perceived value is
P.v = primary benefit/ secondary benefit
P.V = Firm benefit/ cost of product
P.V = Cost to customer/ perceived benefit
P.V= Perceived benefit/ cost to customer
46
If a hotel has 100 rooms, and on a given day, 50 rooms are occupied, what is the utilization of hotel rooms?
2%
100%
50%
5%
47
__has been defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improv.
Streamlining
Remanufacturing
Delayering
Reengineering
48
The concepts and methods of O.M can be used_______
In any job as long as it involves supply chain
Only for internal customers
In any job
Only for external customers
49
What process used- low/no setup times, similar products + dominant production lines?
Project flows
Flow shop
Continuous production
Job shop
50
A ______ is the core offering that attracts customers and responds to their basic needs
Tertiary good/ service
Peripheral good/ service
Primary good/ service
Secondary good/ service
51
The basic purpose of a supply chain is to:
Coordinate flow of materials, services & info among the elements of the S.C
Forecast annual sales revenue by detecting patterns & relationships in data
Reduce production during peak energy demand times
Act as an intermediary between agents of products and consumers
52
__ is the building, acquiring/ moving of process capabilities from a domestic location to another country location
Insourcing
Offshoring
Reshoring
Outsourcing
53
__ occurs when a work center completes a unit but cannot release it b/c the in-process storage at the next stage is full
Flow-blocking delay
Propagation delay
Overload delay
lack of work delay
54
A(n) ___ is a product layout dedicated to combining the components of a good or service that has been created previously
Work cell
Coupling center
Transformation system
Assembly line
55
Which of the following statements is true of core processes?
They are behind the scenes processes that supports primary processes
They are focused on delivering services that create value for customer
include the processes of inventory management and research and development
They include the processes of human resource management and marketing
56
Ensuring the health and safety of the workforce is an example of _____ sustainability
Economic
Social
Technology
Environmental
57
Which is a characteristics of projects?
Organized around a fixed sequence of activities and process steps
They have a wide variation in specifications or tasks
Create large volumes of highly standardized goods and services
Require no setup or changeover time
58
____ constrain customers to follow a very small number of possible and predefined pathways through the service system
Value-added services
Provider routed services
Make-to-order services
Customer routed services
59
Which of the following is a difference between goods and services?
Goods are not protected by patents vs services are protected by patents
Goods cannot be stored as physical inventory vs services can
Goods are tangible, whereas services are intangible
The demand for goods is difficult to predict vs demand for services is easy
60
Which of the following defines a customer benefit package?
an organization’s ability to strategically blend current consumer + busine
clearly defined set of tangible & intangible features that are recognized
a collection of all the resources, used to create customer satisfaction
all the moments of truth between the customer &the service provider
61
__ the process of moving operations back to a company's domestic location
Outsourcing
Insourcing
Reshoring
Offshoring
62
Which of the following defines a pathway in a service-delivery system?
Unique route trough a service system
Set of work activities that limits the throughput of the entire process
Unique arrangement of service activties in a service system map
Set of all value-added activities involved in producing + delivering
63
Which of the following facility layouts is used by service organizations that provide highly standardized services?
Product layout
Process layout
Cellular Layout
Flexible layout
64
Which of the following statements is true of a supply chain?
It is broader in scope than a value chain
It focuses primarily on the physical movement of goods and materials
It is easier to apply to service-providing firms than a value chain
originates from the human resource management function of an organization
65
the _____ of each department is used to compute distances and materials-handling costs for a particular layout
Last workstation
Centroid
First workstation
Periphery
66
Transportation optimization by designing efficient cars and routes to save fuel is an example of ______ sustainability
Political
Social
Environmental
Human
67
___ goods are configurations of limited standard parts, sub-assemblies or services that can be selected by customers
option
fixed
custom
standard
68
Which of the following best describes the process of throughput?
Number of units or tasks that are completed per unit time from a process
Number of goods sold minus the number of goods returned
The point of most efficiency in a process
Total time it takes to complete one cycle of the manufacturing process
69
Which of the following describes the general process for identifying a bottleneck
Calculate the speed of the process from start to finish
Determine the work activity that runs most efficiently
Identifying the work activity that has the smallest throughput
Measure the number of units completed per unit time
70
1.The value of goods and services can be determined by dividing:
Cost to the customer by cost to the seller
Actual benefits by perceived benefits
Perceived benefits by cost to the customer
Cost to the seller by actual benefits
71
Which of the following is true of a cellular layout?
It has a slow response to quality problems.
It requires extra floor space for set up.
It reduces materials-handling requirements
It lacks a standardized workflow.
72
In the context of facility layouts, which of the following is true of process layouts?
They do not require high skilled workers.
They have high equipment utilization
They require more complicated planning and control systems.
They do not have high materials-handling costs.
73
____is a key supply chain design decision that involves selecting suppliers from whom to purchase
Technology
Logistics
Sourcing
Sustainability
74
Harlose Tanneries planned to expand its facilities. Its managers chose a city-low environ. impact. Managers are
offshoring
Reshoring
local site location decision
community location decision
75
A__ produces goods in advance of customer demand using forecast of sales & moves through the S.C to point of sales
Make-to-order supply chain
Pull system
Push system
Value chain
76
Which of the following is true of ergonomics?
It results in the reduction of accuracy
It increases the possibility of human errors
It helps reduce fatigue.
It results in an increase in the cost of doing a job
77
n the context of facility layouts, which of the following is true of a product layout?
a functional grouping of equipment or activities that do similar work.
self-contained groups of equipment needed for producing a set of good
a smooth flow where all goods/ S move in a continuous path from 1 -2 stage
consolidates the resources to manufacture a Good in one location.
78
Clothing factory receives 20 shirts/hour and has three inspectors, each of whom can inspect 10 shirts per hour. Utiliz?
67
75
10
30
79
What is the equation for resource utilization?
U = Demand rate / Resources available
U= Service rate x number of servers/ demand rate
U = Servers/ Demand rate x service rate
u= Demand/ service rate x number of servers
80
What is the equation for Resource Utilization?
U = Resources used / resources available
U= Paid resources/ free resources
U= Resources loaned/ total resources
U= Resources available / resources used
81
____focuses on flexibility + responsive service & react quickly to changing market demand
Responsive supply chain
Center-of-gravity method
Efficient supply chain
Push-pull boundary
82
_____ delineate the boundaries of a process.
Bottlenecks
Flowcharts
Value streams
Control tasks
83
In responsive supply chain, a focus on flexibility &responsive is best when:
Product lines have longer life cycles & don't change often
Efficiency & low cost are the main competitive priority
Goods/S have highly predictable demand
Customers require customization
84
What type of system produces only what is needed to customer demand?
Pull system
Push system
Horizontal integration
vertical integration
85
___ are large, customer initiatives consisting of smaller tasks and activities that are done on time and within budget
flow shops
projects
Assembly line processes
continuous flow processes
86
Which of following facilities is most likely to have a fixed-position layout?
Paper factory
Legal Office
Airplane Factory
Pizza Kitchen
87
Job ? involves determining the specific job tasks + responsibilities, work environment, + methods- the tasks will
Enrichment
Design
Enlargement
Posting
88
arrangement that is made up of self-contained groups of equipment needed for producing a particular set of goods/ S is
Product
Process
Cellular
Flexible
89
Which of the following is a postproduction service of a value chain?
Purchasing Service
Warehouse & Inventory management
Goods and Service Design
Contract Negotiation
90
___ is the process of managing geographically dispersed service-providing facilities
Cannibalization ....
Postponement
Reverse logistics
Mulitsite management
91
Which of the following statements is true of a pull system?
Minimize inventory & production costs
Works best when there's few distribution centers & products
Views a supply chain from "left to right"
An advantage of immediate availability of goods to customers
92
Which of the following is true of custom goods?
Configurations of standard arts that can be selected by customr-limited set
Have fixes, stadard design- can't be altered to suit requirement of customr
Long wait times- specific customer's specifications
They are made in anticipation of customer demand and stocked in inventory.
93
Social sustainability is important because:
reduce the operational $ of compan owing to low cost of sustainable tech
All organizations must-> greenwashing ->pressure from regulatory agencies.
Every organization must protect the health & well-being of all stakeholders
leads to a short-term reduction in the organizing &admin costs of companie
94
____ management is a key activity of operations managers that involves ensuring that goods/s & processes meet expectat.
Security
inventory
Quality
Resources
95
Which one is NOT a competitive Priority?
Cost
Flexibility
Innovation
Durability
96
Unlike a high degree of repeatability of service encounters, a low degree of repeatability of service encounters:
Encourages more standardization
Results in improved efficiency
Results in higher relative cost per transaction
Encourages more rigid equipment + process designs
97
A(n) _____ is a symbol used in process maps to indicate waiting.
Rectangle
diamond
Oval
Triangle
98
A value chain begins with ____ who provides inputs to a goods-producing or service-providing process or network
Managers
Customers
Stockbrokers
Suppliers
99
In the context of facility layout, which of the following is true of a fixed-position layout?
It has high demand volume.
It has high equipment utilization.
It has moderate setup or changeover requirements.
It has moderate flexibility
100
___is the number of units or tasks that are completed per unit time from a process
accomplishment rate
optimal output
input
throughput
101
Which of the following is true of services?
Customers participate in many service processes, activities & transactions.
Services can be stored as physical inventory
Customer arrivals rates &demand patterns & forecast deliveries
Service-providing employees requires stronger tech skills &behav skills
102
Big data refer to massive amounts of business data from _____
Top internal executives
A wide variety of sources
Internal Sources
External sources
103
As one moves down the diagonal of the service-positioning matrix (SPM), the service-encounter activity sequence becomes:
More unique with only provider-driven pathways
More repeatable with many customer-provider driven pathways
Less repeatable with many customer driven pathways
Less unqie + more repeatable with fewer pathways
104
Sourcing multiple suppliers creates what benefit?
Lower the risk of supply distribution
Triples the risk of supply distribution
Does not affect supply distribution
Increase the risk of supply distribution
105
The service-encounter activity sequence depends on the:
Degree of repeatability of the service encounter activity sequence
Number of work activities that limes the throughout of a S. activity
Intensity of non-value added activities in the S. Encounter sequence
Carbon footprint of the tasks involved in teh creation + delivery of S
106
Zara's global S.C- which of the following S.C decisions is measured through traceability of raw materials & finished Gs
Technology
Location
Performance
Outsourcing
107
1.In the context of a customer benefit package (CBP), which of the following is true of a variant?
It is the core offering that attracts customers
a.It is normally location specific or firm specific
a.It is a feature that adheres to the standard CBP
It is also known as a peripheral good or service

Operations Management Flashcards | StudBud