Factors that encourage, foster and initiate change

‘Number of customer complaints’ is the amount of...

Customers expressing dissatisfaction with the business

Restraining forces are

Factors that work against change, creating resistance

‘Net profit figures’ is the

Numbers showing the difference between revenue & expenses

‘Level of staff turnover’ is the

Amount of employees leaving the business and neet to be replaced

Porters' Lower of cost strategy is when?

Businesses aim to minimise production costs in order to compete on price

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VCE Unit 4 Business Management AOS 1 Reviewing Performance - the need for change pre post test

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Questions 15

Answers

1
An increase in the rates of staff absenteeism could mean?
New playstation game launch
COVID outbreak
World Cup Soccer
Low corporate culture
2
An example of a restraining force is
Pursuit of profit
A positive corporate culture
Organisational Inertia
High productivity
3
Driving forces are
Factors that work against change, creating resistance
Strategies that exert influence over others
Factors that encourage, foster and initiate change
Strengths Weaknesses Opportunities and Threats
4
Which is not a pressure for Change
Management Styles
Legislation
Technology
Globalisation
5
Which two words are used to describe Lewin's force field analysis
Weighting and Ranking
Hurdles and Leaps
Weight and Height
Yeah and Nah
6
‘Number of customer complaints’ is the amount of...
Unwanted or unusable material created by production
Products sold in normal operations
Staff leaving the business and needing to be replaced
Customers expressing dissatisfaction with the business
7
To be proactive means to
Initiate change
React when change occurs
Wait for change to occur
Force change on a business
8
Restraining forces are
Strategies for making change resistors to conform
Factors that work against change, creating resistance
Factors that encourage, foster and initiate change
Strategies for influencing employees to accept a change
9
‘Net profit figures’ is the
Share of industry sales for a product, expressed as a %
Amount of products sold in normal operations
Change in productivity in one year compared to the last
Numbers showing the difference between revenue & expenses
10
An example of a driving force is
Organisational inertia
Dissatisfied employees
Managers
Communication
11
‘Level of staff turnover’ is the
Share of industry sales for a product, expressed as a %
Amount of products sold in normal operations
Amount of unwanted / unusable material created in production
Amount of employees leaving the business and neet to be replaced
12
Porter's Differentiation Strategy refers to:
Cheap and nasty
Different and strange
Lower of cost
Quality and Premium Price
13
Force Field Analysis theory was developed by
Lewin
Porter
Senge
Locke and Latham
14
The two key approaches to strategic management according to Porter’s Generic Strategies are:
Communication and support
Management and employees
Manipulation and threat
Lower cost and differentiation
15
Porters' Lower of cost strategy is when?
Businesses aim to minimise production costs in order to compete on price
Is where a business lowers it selling price on everything
Businesses make employees redundant
There is an end of year sale

VCE Unit 4 Business Management AOS 1 Reviewing Performance - the need for change pre post test Flashcards | StudBud