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ITE Version 6.0 Flashcards | StudBud
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ITE Version 6.0
ITE Version 6.0
70 terms
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1
What laptop component converts DC power to AC so that the display can illuminate?
inverter
backlight
motherboard
CCFL
2
Who would be a better President?
Donald Trump
Hilary Clinton
3
What is an indication that the battery in a mobile device could become physically hazardous
if there are signs of swelling
if the device feels warm to the touch
if the screen brightness begins to dim
battery only supports the system for areduced period of time
4
Which expansion card can assist in troubleshooting a computer problem when no video is availabl
POST card
USB expansion card
advanced graphics card
BIOS card
5
first step an administrator should take when splitting a single partition into multiple partiti
Shrink the partition
Format the partition.
Assign a drive letter to the partition.
Extend the partition.
6
Which two issues are likely to cause BSOD errors? (Choose two.)
device driver errors
RAM failing
lack of antivirus software
power supply failure
7
What Windows OS tool can be used to stop the application?
Device Manager
Disk Management
Event Viewer
Task Manager
8
Which type of input device can identify users based on their voice?
switchbiometric identification device
digitizer
scanner
KVM
9
provides power to a computer and allows it to be safely shut down in the event of a power loss
uninterruptible power supply
surge suppressor
standby power supply
power inverter
10
What are two possible causes of this distortion?
The GPU is not cooling correctly.
The display settings have been changed.
The display is not correctly installed.
Power to the pixels has been removed.
11
A user calls the help desk to report that a mobile device exhibits very slow performance. WHY?
The operating system has encountered an error.
A power-intensive app is running at the background.
An app is not compatible with the device.
The touchscreen is not calibrated.
12
Which service or protocol would automatically assign ip addresses.
APIPA
DHCP
DNS
ICMP
13
Which built-in tool is available on a Mac OS X machine to perform disk backups?
Disk Utility
Deja Dup
Finder
Time Machine
14
firewall is blocking HTTPS. Which port should be opened to solve the problem?
143
53
443
69:)
15
What should be done first before attempting to repair a hardware component on a laptop?
Consult the service manual for the laptop.
Backup the BIOS settings.
Ask a fellow technician for advice.
Remove the keyboard.
16
Which wireless security mode supports government grade security
LEAP
WEP
WPA
WPA2
17
Which two commands could be used to check if DNS name resolution is working properly on a pc
nbtstat cisco.com
ping cisco.com
nslookup cisco.com
ipconfig /flushdns
18
Who would win a fight?
Srgt. Parrish
Srgt. Lester
Srgt. Johnson
Srgt. cut out the side bars
19
What are 2 advantages of client server network configuration.
Data resources and access are centrally controlled.
Individual users are in control of their own computers
Data is more secure in the event of hardware failures.
The total cost of the new solution is considerably lower.
20
What does %USERPROFILE% represent in the path C:Users%USERPROFILE%AppDataLocalTemp?
an environment variable that is set by the operating system
a variable set by the administrator for each user ofthesystm
a fixed value that represents the level of access of a user
the location of the Documents folder of a particular user
21
What are three common input devices found on laptops?
web camera
touchpad
fingerprint reader
AC power connector
22
ping command can only receive a response from local workstations WHY?
The operating system is not compatible with the remote sites
The NIC driver is out of date.
The default gateway is not set.
The TCP/IP protocol stack is not loaded.
23
Why do laptop computers use CPU throttling techniques
to reduce the heat that the CPU may generate
to conserve the battery life by reducing the bus speed
to ensure the CPU is running at its peak speed
to enhance the performance of the CPU
24
Microsoft Windows computer to output both audio and video to a high definition television?
DB-15
PS/2
HDMI
DVI
25
Which three components are typically found in laser printer maintenance kits? pick 3
fuser assembly
pickup rollers
transfer rollers
paper trays
26
Which two steps should the technician take before installing the headset?
Enable Bluetooth in BIOS Setup.
Ensure that the laptop Bluetooth switch is enabled.
Disconnect AC power.
Remove the battery.
27
Where should the technician look to enable power management?
Command Prompt
BIOS
Safe mode
Administrative Tools
28
Which question is a close-ended one?
Is this the first time the error occurred?
What happened before the error occurred?
What error messages were displayed when the error occurred?
What happened after the error occurred?
29
What is the next troubleshooting step after a theory of probable cause has been established?
Identify the exact problem.
Document findings and outcomes.
Establish a plan of action.
Test the theory to determine cause.
30
Which component uses the greatest amount of power on most mobile devices?
camera
media player
CPU
LCD screen
31
tool is included in the Mac OS X for backing up disks to image files and recovering disk images
System Restore
Disk Error-Checking
Deja Dup
Disk Utility
32
Which technology provides a solution for PC virtualization?
Terminal Services
RAID
hypervisor
server clustering
33
What is a characteristic of a computer power connector?
SATA power connector is used to connect to a hard disk drive
USB power connector connects and powers devices
Molex power connector supplies power to a motherboard.
ATX main power connector supplies power to a video adapter
34
Computer keeps freezing.
The CMOS battery has failed.
The hard drive is failing.
The BIOS is corrupt.
The CPU fan is not functioning.
35
What is a characteristic of the open source license of an application software?
It does not require purchase in order to use the software.
It cannot be used for campus-wide deployment.
It requires registration instead of purchasing.
It allows users to modify and share the source code.
36
Which layer of the OSI model is physical addressing and the procedures used to access media
network
application
data link
transport
37
activity of a previously unknown program triggers an alert by Windows firewall. Name3solutions
Unblock
Deny all
Keep blocking
Ask me later
38
Which two types of expansion slots would be used by a wireless NIC in a computer today.
ISA, PCIe
DIMM, ISA
PCI, PCIe
PCIe, AGP
39
secure all Windows 7 computers by encrypting all the data on each computer.
BitLocker
Windows Update
Lockahoe
TPM
40
Where should the technician look to investigate driver problems?
System Tools
My Computer
Device Manager
Computer Management
41
Which solution should be used to clean a CPU and a heat sink?
a diluted ammonia solution
soap and water
rubbing alcohol
isopropyl alcohol
42
expectation is defined in the service level agreement between an organization and service vendo
guaranteed service response time
communication etiquette rules
maximum number of service calls per day
sleeping with the customer
43
Which two PC settings can be configured using the BIOS setup utility?
enabling device drivers
POST
virtualization support
boot sequence
44
which program would a technician use to select the programs that will run at startup?
Task Manager
Msconfig
Ntldr
Regedit
45
What are two advantages of the NTFS file system compared with FAT32? (Choose two.)
NTFS supports larger files.
NTFS provides more security features.
NTFS is easier to configure.
NTFS allows faster access to external peripherals
46
Which two password control policies should an organization implement to ensure strong passwords
Passwords should contain letters and numbers.
Passwords must contain encrypted characters.
Passwords should contain only capital letters.
Passwords should be set to expire every 60 days.
47
What are three benefits of computer preventive maintenance? (Choose three.)
time savings for technicians making repairs
improvement in data protection
extension of the life of components
reduction in the number of equipment failures
48
What are the four layers in the TCP/IP reference model?
application, transport, network, data link
application, transport, internet, network access
application, presentation, session, transport
application, presentation, internet, network access
49
What are three features provided by the TPM module? (Choose three.)
security for user authentication information
application license protection
support for Windows Firewall
storage of digital certificates
50
tool to force the release of system resources from the unresponsive application?
Task Manager
System Restore
Event Viewer
Add or Remove Programs
51
A technician opens up a PC to work on it, and finds that it is very dusty inside. what to do?
Ignore the dust, as it does not affect the computer.
Use a can of compressed air to remove excess dust.
Use a moistened cotton swab to remove excess dust.
Use a lint-free cloth sprayed with cleaning solution
52
What is the purpose of RAID adapters?
to provide enhanced audio and graphic capabilities
to allow older PCI technology expansion slots to be used
to connect multiple storage devices for redundancy or speed
to connect peripheral devices to a PC to improve performance
53
battery in a mobile device could become physically hazardous and should be immediately replaced
if the battery only supports the system for a reduced period
f the screen brightness begins to dim
if the device feels warm to the touch
if there are signs of swelling
54
What can be tested with a digital multimeter?
quality of electricity in computer components
copper cable location
wireless signal strength and access point positioning
basic functionality of computer ports
55
What two tasks should be done regularly to preserve the security and integrity of data onaphone
Update your device
Unmount all unused disk partitions.
Unmount all unused disk partitions.
Back up user data on a regular basis.
56
What type of external storage should be used by a technician to back up over 2 TB of music?
external flash drive
CompactFlash card
external hard drive
Secure Digital card
57
if a level 1 tech doesn't know the answer to a customers problem, what 2 things do you do.
put the customer on hold
Escalate the customer to a level two technician.
start yelling back at the customer
Document the reason the customer called and a support ticket
58
What is the default file system used during a fresh installation of Windows 7?
NTFS
HPFS
FAT32
FAT16
59
Which two operations can help prevent a mobile device from being tracked without permission?
Set the device to connect only to known WiFi networks.
Disable or remove apps that allow connections to the GPS.
Turn off the GPS when not in use.
Set the device to not store credentials.
60
What factor should be taken into consideration more with laptops than with desktops?
environmental control
short circuits
unseated adapter cards
loose cables
61
What type of hard drive contains flash memory for caching frequently used data. NO MOVING PARTS
USB flash drive
embedded multimedia card
solid-state hybrid disk
solid-state drive
62
For cleaning a laser printer, what should be used to pick up excess particles of toner?
a damp cloth
a lint-free cloth
a HEPA-capable vacuum
toilet paper
63
What are two potential risks that could result from rooting or jailbreaking a mobile device?
enabling app access to the root directory
not properly creating or maintaining sandboxing features
enabling features that are disabled by a cellular carrier
improving device performance
64
Helps from repeating repair processes that were already done.
preparation of a plan of action
identification of the problem
implementation of the solution
documentation of the problem and its solution
65
What are two consequences of setting an incorrect boot order in the system BIOS?
The computer displays a “BOOTMGR is missing”error after POST
computer continually restarts without displaying the desktop
The computer displays an Invalid Boot Disk” error after POST
The computer locks up without any error messages.
66
Printer that handles
carbon copy paper to print , for receipts.
inkjet printer
thermal printer
piezoelectric printer
impact printer
67
User in an office complain that the network printer is printing vertical lines on all pages why
The printer drum is damaged.
The printer does not have enough memory.
The printer has an incorrect IP address.
The printer toner is low.
68
network spans a single building or campus and provides services and applications to people
MAN
FAN
WAN
LAN
69
When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
the video card
the network interface card
the power supply
the optical drive
70
What characterizes a DDoS attack?
Infected computers are called daemons.
All hosts must be in the same geographic area.
Infected computers are called daemons.
Many hosts participate in a coordinated attack.
