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K7
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Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
Respecting gender norms can be important in some cultural contexts.
False
True
2
How can non-verbal communication vary?
Eye contact always means respect
Only facial expressions vary
Same in all cultures
Gestures and body language differ by culture
3
Why should stereotypes be avoided in support tasks?
They are always accurate
They speed up communication
They help define strict rules
They ignore individual differences
4
What is cultural awareness?
Celebrating holidays only
Understanding and respecting different cultural values and practices
Wearing traditional clothing
Learning a new language
5
Which is an example of tailoring support?
Using one method of communication
Ignoring religious holidays
Standardized schedules
Offering flexible support options
6
How can language barriers be overcome in support?
Using complex vocabulary
Avoiding communication
Using translation tools and multilingual support
Limiting service hours
7
All cultures value punctuality in the same way.
False
True
8
Why is active listening important in culturally diverse environments?
To follow a script
To avoid taking action
To understand individual needs and adjust support
To reduce speaking time
9
Why is cultural competency training important?
To eliminate IT support needs
To help staff understand diverse cultural perspectives
To reduce system errors
To promote standard English usage
10
What type of language should be used in culturally aware support?
Abbreviated technical terms
Neutral and respectful language
Culturally biased examples
Slang
11
Formal titles are preferred in every culture.
False
True
12
Cultural awareness means treating everyone exactly the same.
False
True
13
What does diversity in the workplace bring?
Uniformity in thinking
One communication style
Multiple perspectives and skills
Increased conflict
14
Diverse teams can improve problem-solving by offering different perspectives.
True
False
15
Everyone prefers direct eye contact during communication.
False
True
16
Cultural bias can negatively affect support outcomes.
False
True
17
What is a religious consideration in support scheduling?
Ignoring holiday calendars
Setting tasks randomly
Only observing public holidays
Avoiding conflicts with holidays like Ramadan or Diwali
18
How does cultural awareness impact customer satisfaction?
Increases satisfaction by making customers feel respected
Causes confusion
No effect
Makes support more formal
19
What does inclusive practice in support involve?
Ignoring minority needs
Serving only majority users
Providing equal access to support services
Standard support for all
20
What is an example of cultural sensitivity in solutions?
Ignoring religious holidays
Considering language settings and local customs
Scheduling tasks without consultation
Using only English in software
