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Sell the Value Flashcards | StudBud
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Sell the Value
Sell the Value
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StudBud Administration
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Flashcards
15 cards
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Practice quiz
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Host live
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Questions
15
Answers
1
There are 4 categories that motivate people to buy?
True
False
2
What is a feature?
How a product will benefit a customer
Usefulness of a product
Brand name or acronym of product
Facts and details about a products capabilities
3
Creating a personal connection so your customer knows you care, is an example of which key behavior?
Own It
Warm and Friendly
Show apprecaition
Active Listening
4
xFi Pods are included in all Xfinity Internet packages.
True
False
5
What does "product?" refer to?
How a product will benefit a customer
Brand name or acronym of product
Usefulness of a product
Facts and details about product capabilities
6
How much does it cost to lease an advanced gateway?
$14
$12
$15
$25
7
"You've reached the right place, I will be more than happy to help you with...." is an example of which key behavior?
Own it
Warm and Friendly
Professional and Courteous
Show appreiation
8
What is a benefit?
Brand name or acronym of product
Facts and details about product capabilities
How a product will benefit a customer
Usefulness of a product
9
Ms. Jones, with our Xfinity DVR you can record your shows like "Modern Family."
Product
Benefit
Value Point
Feature
10
Why do customer's buy from Xfinity?
For the experience
To gain something of value
To reduce spending
All of the above
11
How old is Ms. Izzy?
14
16
13
18
12
How many email addresses do I get with my Xfinity Internet?
5
1
none
7
13
With Xfinity TV you get over 220 channels including MLB and Encore is an example of a value point
False
True
14
What is the download Speeds for Fast Internet?
100MBPS
300MBPS
200MBPS
400MBPS
15
What is a value point?
How a product will benefit a specific customer
Usefulness of a product
Brand name or acronym of product
Facts and details about product capabilities
