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MG 302 EXAM 1 (2) Flashcards | StudBud
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MG 302 EXAM 1 (2)
MG 302 EXAM 1 (2)
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1
Good listeners exhibit all of the following characteristics EXCEPT _____.
asking questions
using thought speed to anticipate what the speaker says
tolerating bad habits
having preconceptions
2
A manager might use which of the following as a type of communication?
E-mail
All of these choices
Telephone conversations
Meetings
3
Ethical leadership includes the following areas
Compassion
Able to communicate and enforce ethical standards
All of these options
Concern for the needs of others
4
When the organization incorporates how its decisions may impact society, which of the following applies?
discretionary responsibility
a social responsibility
an ethical dilemma
all of above
5
Teleological ethical theory focus on which of the following:
Both the action and the consequences of a decision
The consequences of a decision or action
Actions themselves, not on the consequence
None of these options
6
Upward communication is usually used to relay information about all of the following EXCEPT _____.
suggestions for improvement
indoctrination
financial and accounting information
performance reports
7
Which communication channel would be most successful to inform managers of an impending companywide layoff?
Email
Face-to-face contact
Text Message
Telephone conversations
8
Personal needs, family influence, and religious background all shape a manager's _____.
code of ethics
value system
employee standing
beliefs
9
Which of the following network coexist with formal channels without regard for an organization's hierarchy of authority?
Upward communication
Personal communication
Downward communication
Horizontal communication
10
The ethical concept that moral behaviors produce the greatest good for the greatest number is referred to as the _____.
utilitarian approach
moral-rights approach
individualism approach
all of them
11
Ethical leadership includes the following areas
Able to communicate and enforce ethical standards
Being honest
All of these options
Having integrity
12
Selecting goals and ways to attain them refers to _____.
planning
staffing
leading
organizing
13
Which of this is a group of Internet-based applications that allows the creation and exchange of user-generated content?
email
Personal networking
Social media
Formal communication channels
14
According to the model for judging corporate social performance, social responsibility is divided into what 3 sections?
Legal, mandatory, and economic
Mandatory, technical, and discretionary
Environmental, social, and governance
Ethical, legal, and technical
15
Which of the following is one of the 10 keys to effective listening?
Listen for ideas.
Be passive and laid back.
All of these choices are keys to effective listening.
Listen for facts.
16
Max Weber thought organizations should be based on _____.
personal loyalty
charismatic authority
personal references
rational authority
17
Which of the following is NOT an example of nonverbal communication?
Body language
Posture
Written memo
Facial expression
18
Primary stakeholders of an organization include _____.
employees
customers
all of these choices
investors and shareholders
19
Which of the following is the richest medium for communication?
email
Written media
Face-to-face contact
Voice mail
20
W. Edwards Deming is considered the father of ____________
Scientific management
Time and motion studies
Quality management
Modern management
