passing authority down the hierarcy

What is a span of control?

number of workers a manager directly supervises

desire and energy to be continually interested

retention rate is described as

proportion of employees with 1 yr+ service compared to total

self-respect and respect from others

employees leaving/average employed x 100

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AQA AS Human Resources

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Questions 18

Answers

1
Features of a soft HR strategy include
employee participation
centralised approach
close monitoring
authoritarian managers
2
FW Taylor's main work included
giving responsibility to employees
payment by piecework
the Hawthorne Effect
lack of specialisation
3
KITA
key in the answer
Kick in the ass
kaizen in the adverts
keep in the absentees
4
Herzberg''s theory is
the Hawthorne Effect
two factor
the Hierarchy of Needs
Scientific Management
5
Maslow's Hierarchy of Needs include
intrinsic needs
specialisation needs
close supervision
social needs
6
Delegation is
Holding someone responsible
Duty assigned to a position to perform a task
passing authority down the hierarcy
The right or power assigned to a role
7
What is a span of control?
levels of hierarchy
number of workers a manager directly supervises
the vertical division of authority
the number of levels between tall and flat
8
How motivated are you?
I need a KITA
totally going to smash it up
9
Motivation is
sadly lacking in period 5
Feeling positive about doing a good job
desire and energy to be continually interested
driven extrinsically
10
Elton Mayo's findings included
divison of labour is necessary
money is the main motivator
managers must supervise closely
work is a group-based activity
11
retention rate is described as
long serving employees
employees who leave before one year
a low labour turnover rate
proportion of employees with 1 yr+ service compared to total
12
Extreme division of labour is
difficult to supervise
capital intensive
highly motivating
small, repetitive tasks
13
Features of a hard HR strategy include
autocratic management
laissez faire management
delegation
decentralisation
14
Esteem needs include
security and freedom
fulfil one's potential
friendship, love and a sense of belonging
self-respect and respect from others
15
labour turnover is
absence rate/total employees x 100
total employees/daily absences x 100
employees leaving/average employed x 100
average employed/number leaving x 100
16
labour productivity is
units/output
output/number of employees
employees/ouput
output/units
17
How can absenteeism be reduced?
flexible working practices
threat of dismissal
losing pay if off sick
sending the boss round to check if off sick
18
Labour costs per unit is
units/total costs
total labour costs/total units
output/employees
Units/labour costs

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