you are on reception when a phone call inquiry for a booking occurs, do you:

ask for help from someone who knows the booking system

which of the following is a positive way to greet a customer?

smiling when you first see them

which of the following is an example of team work?

working with a colleague to set up the sports hall up

which would be considered a risk

potentially getting injured after not completing a warm up

what is most important when reviewing coaching activities you may help with?

to check the session outcomes were achieved

which of these would be considered a local sporting event?

Sefton park cricket club tournament

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#skills for sport / active leisure

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Answers

1
you are on reception when a phone call inquiry for a booking occurs, do you:
make the booking by writing on a scrap of paper
tell the person on the phone to go away
tell the person on the phone to just turn up
ask for help from someone who knows the booking system
2
which of the following is a positive way to greet a customer?
smiling when you first see them
laugh when they walk in
look them up and down
stay seated when you see them struggling with the door
3
which of the following is an example of team work?
forgetting to email the manager about a hazard
not passing a message to a colleague
working with a colleague to set up the sports hall up
coming into work late when a colleague is waiting to leave
4
which would be considered a risk
potentially getting injured after not completing a warm up
a chair with a broken leg
a bag left on the floor in the gym
a banana skin on the floor in the corridor
5
which of the following is a physical benefit of regular exercise?
decreased blood circulation
improved posture
decreased bone strength
improved mood
6
what is most important when reviewing coaching activities you may help with?
to see if you enjoyed it
to check the session outcomes were achieved
to see if the participants left early
to check if participants all turned up
7
Before you start assisting at a sports coaching session what should be completed?
an equipment check
all of these
a health check
a risk assessment
8
which of these would be considered a local sporting event?
Wimbledon tennis championships
Sefton park cricket club tournament
the world cup
a premier league match in London
9
which of the following would be presenting a positive image at work?
swearing at the reception
being late most days
dressing in an ironed uniform
wearing an old pair of jeans to work
10
when taking part in team activities which of the following are relevant?
all of the answers
being respectful of colleagues
following the rules of the activity
working as a team

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