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Unit 002 Communications Flashcards | StudBud
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Unit 002 Communications
Unit 002 Communications
27 terms
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StudBud Administration
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( NVQ plumbing level 2 )
Flashcards
27 cards
F
Practice quiz
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Host live
L
Questions
27
Answers
1
Where can we source parts list for boiler breakdowns
In NVQ text Book
Ask Siri
Manufacturers instructions
On the internet
2
Who would be deemed the most important person within any project
The Cleaner
The suppliers
Architect
Client
3
James , Can you please take your time and..
Stop laughing and focus.
Start getting answers right
Keep guessing
Look at what Sam has put
4
What Must be confirmed in writing
The Estimate
Expected time on site
The Quotation
Your telephone number
5
Part L2 Regulations relate to
Commercial Properties
New buildings other than dwellings
New Buildings
Flats
6
What would be deemed the most important piece of documentation an engineer will use.
British standards
Building regulation
Manufacturers instructions
Gas safe documentation
7
Whom could you call to help resolves issues within your work place
Citizen advise
Your mum
ACAS
The management
8
What does the following picture show
Works program
Duties list
Costings record
Alan's time sheet
9
What would deem a "Good practise"
Smoke in the house if customer said its ok
Start on time and leave mess as returning next day
Leave site for emergency Job
Start and leave on time
10
What Does HSE Stand for
Health and Safety executive
Health survices executive
Home surveying estimate
Heating system and enviroment
11
When can a engineer sign off their own gasworks
When proved compitent to do so
When customer has paid
When invoice is sent
When their happy they are finished
12
What organisations deal with a conflict at work
HSE
APHC
ACAS
WRAS
13
What would best describe a rough costings for works
Quotation
Discussed in the pub
Estimate
Guestimate
14
What would be the best measures to deal with a complaint from a customer
T take it to the next level
Tell; other trades to avoid
Follow company complaints procedure
Ignore calls from the customer
15
When should we support verbal communication in writing
When your hand writing is good
Customer is hard of hearing
When customer has no money
When customer doesnt understand English
16
What document do we refer to for the conservation of energy
Building Controls
Part L
Manufacturers instructions
Part A
17
A Clerk of works represents who ?
The Customer
The Architect
The client
The Builder
18
Who does the architect employ to over see works on site
Clerk of works
Builder
Quantity surveyor
His son
19
What are the correct forms of verbal communication
Face to face, Telephone,
Telephone, email, fax
Email, Letter, Face to face
Face to face, whats app, messenger
20
Which of the following is legally binding
A building Contract
a verbal discussion
A hand shake
An estimate
21
Who regulates the safe installation of boilers
Employer
Transco
Gas safe
Corgi
22
Who is responsible for keeping an eye on construction project cost
Quantity Surveyor
Plumber
Architect
Customer
23
Part H of building regulations covers
Working at heights
Electrical works
Structure
Drainage
24
Verbal Conversation involves
speaking and writing
Listening and writing
Record and write
Speaking and listening
25
What regulation covers The energy requirements for refurbishments
L2A
Part L1A
Part p
Part L1B
26
Water inspectors are employed by.
The architect
The Customer
Building controls
Local water undertaker
27
What works are deemed acceptable when verbally discussed.
When they havent got time for you to quote
When customer cant read
When you intend to over charge
Small jobbing works
