Which technology has the greatest impact on reducing energy requirements for heating & cooling?

Energy management systems that allow auto closing of blinds

You are up against hospitality competition, what sources of info are going to help you research

personal experiences/observations, internet, colleagues

New technologies allow for improved workplace practices, which one will benefit fast check-ins?

A key card system where the guest is texted the room number

When should you share hospitality-related information with customers and colleagues?

On an ongoing basis throughout your working day

How will knowledge about products and services enhance the quality of your work performance?

It helps with your customer needs with legal requirements

What government initiatives should you monitor regularly?

Health and safety, food safety, alcohol and gaming reforms

Where do you access information regarding equal opportunity law?

Australian Human Rights Commission

You work in a large hotel chain, which technological system will help operational duties?

A purchasing & inventory system linked to a POS system

You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?

Not only is it unethical, it's illegal under the CCA

The hospo needs to keep track of new product and service trends, what technology is helpful?

Social media sites such as Facebook, Twitter & You Tube

Should cafe owner Murray, be excited about the increase in wine tours offered in his region?

Yes! The tourism industry has a direct impact more customers

To update your wine sensory knowledge to be confident about sales. What is best practice?

Participate in wine appreciation training courses & seminars

You own a motel and you want to gain another star rating. How would you do this?

Participate in an industry accreditation scheme

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Source & Use Information on the Hospitality Industry

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Questions 16

Answers

1
Which Act governs how employers work cooperatively and positively with employees?
Hospitality Workplaces Act
Fair Work Act
Occupational Health and Safety Act
Trade Relations Act
2
Which technology has the greatest impact on reducing energy requirements for heating & cooling?
Incandescent lights replaced with energy efficient bulbs
Energy management systems that allow auto closing of blinds
Engineering solutions for energy savings on pumps & air con
Room key activated lights auto close when guest leaves room
3
You are up against hospitality competition, what sources of info are going to help you research
personal experiences/observations, internet, colleagues
union and legislative documents
reference books, library and trade professionals
TV and industry associations
4
New technologies allow for improved workplace practices, which one will benefit fast check-ins?
Room management system allowing fast set up for guests
A key card system where the guest is texted the room number
online access to room reservation slips completed b4 arrival
Property management system, guest profile and history info
5
When should you share hospitality-related information with customers and colleagues?
On a regular basis in meetings
Whenever they ask you for information
On an ongoing basis throughout your working day
At least monthly
6
How will knowledge about products and services enhance the quality of your work performance?
It helps with your customer needs with legal requirements
it ensures you have all knowledge about a product or service
once colleagues share your knowledge, your team works better
it allows you to up-skill and gain work promotions
7
What government initiatives should you monitor regularly?
Inflation, bank interest rates and exchange rates
Health and safety, food safety, alcohol and gaming reforms
New competitors to a business
Major national and international events
8
Where do you access information regarding equal opportunity law?
Equal opportunity board
Local Council member
Equal Opportunity and Human Rights Act
Australian Human Rights Commission
9
You work in a large hotel chain, which technological system will help operational duties?
A property management system
A purchasing & inventory system linked to a POS system
A point of sale (POS) system
A computer-aided depatch system
10
You are stubborn and don't want to wear closed at work, which policy is most suitable to follow
Industry association membership
Accreditation scheme
Occupational license
Code of coduct
11
You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?
What the colleague did is illegal, but they didn't know
No, but lots of people do it in the hospo industry
It's unethical, but a legal practice
Not only is it unethical, it's illegal under the CCA
12
The hospo needs to keep track of new product and service trends, what technology is helpful?
Access to Wi-fi with fast connections and unlimited download
Social media sites such as Facebook, Twitter & You Tube
Integrated property management systems
Future design technology such as computer aided software
13
Should cafe owner Murray, be excited about the increase in wine tours offered in his region?
No! Murray doesn't want to promote such a buisness
No! Murray is not licensed for wine tours and doesn't care
Yes! Murray can promote tours in his cafe
Yes! The tourism industry has a direct impact more customers
14
To update your wine sensory knowledge to be confident about sales. What is best practice?
Network with colleagues who like wine
Participate in wine appreciation training courses & seminars
Join a professional industry body with restaurant catering
Join a membership to wine-related industry accredited scheme
15
Which Act is concerned with the way an organisation conducts business & guards unfair practices
Equal Opportunity Act
Competition and Consumer Act
Liquor Act
Food Act
16
You own a motel and you want to gain another star rating. How would you do this?
refer to you code of conduct documentation and policies
Participate in an industry accreditation scheme
attend industry association training workshops
Start networking with colleagues in similar hospo sectors

Source & Use Information on the Hospitality Industry Flashcards | StudBud