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Sell Sky Q knowledge quiz
Flashcards
10 cards
F
Practice quiz
P
Host live
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Questions
10
Answers
1
How long is the TV contract if you are an existing Sky +HD customer upgrading to Sky Q?
6 months
There is no contract for upgrading customers
18 months
12 months
2
What Sky Q equipment is available to frontline staff as standard and how much does it cost?
A.Sky Q 1TB Box with Sky Q app completely FREE
Sky Q 2TB Box + 1 Mini Box is FREE with installation
Sky Q 2TB Box + 1 Mini Box for £99 payable over 12 months
Sky Q 1TB Box + 1 Mini Box
3
when upgrading a customer to Sky Q on STAN what process would you use to get the new equipment?
Change subrscription
Create a new account
Make sale
Reinstate Subscription
4
How much would a new customer pay upfront to install a Sky Q 2TB Box with a mini box?
30 install for 2TB Box and £30 for Mini Box
£99 install for 2TB Box
£10 install for 2TB Box and Mini Box would be free
£10 install for 2TB Box and £99 additional TV fee
5
How much is a service call for Sky Q equipment?
£10
£65
£6.99 per month
Free
6
Which Sky Q box has the following feature? Records Sixth shows while watching a Seventh
Sky Q 2TB
Sky + HD 2TB
Sky Q Mini
Sky Q 1TB
7
What is the process if a current Sky+HD customer wishes to upgrade to Multiscreen?
upgrade to Multiscreen but purchase a SkyHD box for £99
upgrade to Sky Q to get Multiscreen via a Mini Box
Sky+HD customers can no longer upgrade to Multiscreen
buy an additional Sky+HD box for £199
8
Which of the following are features of the Sky Q Hub?
Self-help diagnostics works for both ADSL and Sky Fibre
All of the above
Sky Q Hub runs on both 2.4GHz and 5GHz frequencies
9
How many Premier League games were live on Sky Sports in Ultra HD during the 2016/17 season?
168
124
42
126
10
how much does multi screen cost if you have a SkyQ 1TB Box but you only watch via the SkyQ App?
£11.25 per month
£12.00 per month
£10.00 per month
There is no cost
