What we've covered so far

Question 1

Which of these is a package our customers can have?

Accepted Answer

Sky Entertainment

Question 2

Which of these setup descriptions is correct?

Accepted Answer

Test socket, microfilter and router

Question 3

I am installed on the 30th March, what will be my regular Payment Due Date?

Accepted Answer

27th

Question 4

What tools do you have to help fix customer issues?

Accepted Answer

All of the above

Question 5

Which of these is not a type of Openreach engineer?

Accepted Answer

BBTTE

Question 6

Which of these is correct about the price of Sky Cinema?

Accepted Answer

All of these

Question 7

Ultimate On Demand Gives customers...

Accepted Answer

Sky Box Sets & Netflix

Question 8

Customer can choose to pay us by Invoice for their services?

Accepted Answer

False

Question 9

Which of these does a customer not need to watch in UHD?

Accepted Answer

A Netflix Subsrciption

Question 10

Which of these works out cheaper for the customer?

Accepted Answer

All Sky Sports channels (with an 18 month contract)

Question 11

If my TV goes live on the 1st March, my BB on the 17th March. When will I first pay for BB?

Accepted Answer

1st April

Question 12

How much is a BBTTE if customer is out of contract?

Accepted Answer

£60

Question 13

Which of these is a code meaning that the customer's broadband order is delayed?

Accepted Answer

540

Question 14

Where do Sky Network Services deal with issues?

Accepted Answer

Sky's Equipment in the Exchange

Question 15

What is the name of our backoffice provisioning system?

Accepted Answer

Penfold

Questions 15