MIS Exam 4.1

What maintains customer information and identifies prospective customers for future sales?

Process that builds layer by layer to create a three dimensional solid object

What allows separate systems to communicate directly with each other, eliminating redundant entry?

What is McDonald's performing when it asks its customers if they would like to super-size their meals?

Which of the following is a common customer service CRM metric?

What is middleware?

What is the maker movement?

What allows an organization to reduce the cost and time required during the design process of a product?

What guides users through marketing campaigns using definition, planning, scheduling, segmentation, & success analysis?

What modifies existing software according to the business's or user's requirements?

What manages the transportation and storage of goods?

Where would you find the customers' customer in a typical supply chain?

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

What is the bullwhip effect?

Processes that control the distribution, maintenance, & replacement of materials & personnel to support the supply chain

What is inventory cycle time?

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

A focus on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Giving customers the ability to get personalized information by querying corporate data bases is____?

What is interactive voice response (IVR)?

What are enterprise systems?

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

What applies technology to the activities in the order life cycle from inquiry to sale?