HR FINAL

Which tool is helpful in structuring salary ranges in an operation?

A document used to capture information identifying patterns and problems is known as a(n)

After distributing a copy of the employee handbook and any updates at orientation, a manager should first

To increase the chance of getting necessary information from a potential employee’s reference, a manager should

The shift supervisor compliments one of the waitstaff for offering assistance at another table. This form of feedback is

What is the most essential role a manager plays when coaching employees?

Which federal act gives workers who lose health benefits the right to continue health benefits for a limited period?

Which activity is a function of the hiring process and NOT the orientation process?

For team members, the most important quality in a supervisor is

According to the ADA, if an employee discloses a disability, the manager should

Employee involvement adds value to

What is the average number of wage hours per week if an operation has 58 wage hours per day and is open 6 days a week?

Standard operating procedures (SOPs) are

Employees injured at work are compensated for medical costs, lost wages, and other costs according to

Legally, OSHA requires

training strategy- trainee combines, demonstrates chunks of instruction or steps in a job task that have already be

interview - applicant is asked a question to determine if are likely to work well with the pace and culture o

Which employee development method is most prevalent?

employee professional development,the individual that for assessing needs, recommending methods, evaluating programs

A dependable income is an example of which type of need in Maslow’s hierarchy of needs?

What is bargaining in good faith between employers and unions?

A benefit of recruiting potential employees from hospitality schools is that

sexual harassment in the workplace is behavior that is considered offensive and unwelcome as determined by the

professional development, the individual or group primarily responsible for achieving the goals that were agreed upon is

The orientation part of the new employee process is a formal plan to

Operations are most commonly cited by OSHA as being in violation of the

Which interview question is allowed by federal regulations?

An employee incentive program is most likely to be successful when the

To ensure that customers are consistently satisfied and financial goals are met, operations must establish

Managers encourage diversity by

When employees are promoted to supervisors, they should focus most on

Which type of budget is an estimate of revenues, expenses, and profit developed before a business opens?

Which action do the Civil Rights Act, Equal Pay Act, and Americans with Disabilities Act prohibit?

environment runs the risk of becoming hostile when management

An inexpensive mod of placing a volume control button on the handset of a phone for an applicant who is hard of hearing

An employee is assigned to learn how to make salads, wash dishes, and prepare desserts. This form of development is

The individuals responsible for reporting tip income for tipped employees are the

foodservice employee appears ill, but has NOT reported the illness to management. manager investigates, complies with

A HACCP log records monitoring and

A manager should use progressive discipline in order to

Who is responsible for communicating the employees’ status for COBRA, ERISA, and HIPAA?

A federal pension program in which most private sector employers and employees must participate is called

Posting a notice about laws prohibiting discrimination is a requirement of the

When planning to cross-train an employee, a manager should first consider the

By law, a 16-year-old employee can perform which task in a restaurant?

a main component of meeting production goals is to

communication can be limited by

Training is most effective and efficient when it

The installation of drop safes and alarm systems is designed to eliminate which problem?

invitation to join an organization as an employee-certain date to a certain range of duties for a specific salaryor hour

.In order to understand an operation’s job requirements and policies, all employees should receive a

.The first step in the employee professional development process is to

Maintaining Safety Data Sheets (SDS) is one component of the

repeated activities that managers and HR professionals perform to ensure that their operations are fully-staffed and

A complaint filed against an employer for breaking the terms of a union labor contract is called a

One way for managers to control overtime is to

The administration of a personality test requires that the test be

In a quid pro quo sexual harassment situation, the

A manager negatively affects motivation when he or she

What is a benefit of unstructured exit interviews?

One reason an employer would provide front-of-the-house uniforms is to

analysis of exit interview results, a restaurant learns that more than 50% of employees leaving are members of minority

employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must

.In the coaching process, the manager’s responsibility is to

Observing and following up on routine tasks demonstrates which step of the four-step training method?

Comparing training content and evaluation methods to the actual job of an employee who can do the work is called

A document that identifies the responsibilities and duties of a particular assignment or position is a

Money and benefit expenses that are paid to employees for their work are known as

Which leadership style is most effective when working with an inexperienced staff who must learn procedures?

The purpose of an affirmative action plan (AAP) is to

Which is an example of a critical incident that would be recorded in the manager’s communication log?

In Maslow’s hierarchy of needs, the primary needs—the most basic three levels—are

The belief that all members of a particular group are the same is known as a

The purpose of an employee termination or separation checklist in the termination process is to

Prejudice in the work environment has what effect?

Performing reference checks on applicants is part of which step in the employment cycle?

Which type of insurance is considered a mandatory employee benefit?

An important characteristic of nonexempt or hourly employees is that they are allowed to

Environmental noise can make communication more

Which is a federally protected characteristic?