HCMA 116 Week 3

The employees of the office should be involved in promoting the practice because

Which is a strong method to improve employee morale and encourage good performance

Exhaustion of physical/emotional strength due to prolonged stress or frustration is called

Which of these is an unlawful pre-employment inquiry

Which of these is the most effective way to increase the number of patients for a facility

A word or graphic on a page that takes the viewer to another page or website is called a

Patient navigators are healthcare providers so they can prescribe medication or therapy

From the SWOT analysis, which of these evaluates external economic forces

Which prohibits inquiries into applicant's race, color, gender, religion and national origin

New employees should be given orientation in which of these areas

A group of employees who stick together during rough times could be called

Which of these categories evaluates the advantage a facility would have over its competitors

A person assisting new employees during probationary periods is called

Using social media in a professional way will be a valuable asset to the medical practice

The four Ps do not include

Which act protects the employee against unsafe workplaces

Which is critical for good communication and smooth operation of a work place

Which of the following should be done prior to scheduling a candidate for interview

Which of the following is a more intrinsic motivation

Which of these is not typically available through the patient information web portal

Providing helpful, personal service usually impresses even the most difficult patients

When trying to create or change an attitude through broadcast time the company is usually

Incentives give employees reason to perform over and above the level expected of them

For a search engine to pick up a website the designer includes key words in the developer code

The medical assistant can play a role in practice branding by

The best time to terminate an employee is at the beginning of the day

Without _____ many businesses fail

How often should meetings be held to ensure compliance in using technology protecting pt info

Which of these lists the order in which business is to be conducted during a meeting

What is the first step in developing a plan

Which of these is legally allowed during an interview for a medical assistant position

The patient navigator identifies barriers to healthcare and work with health insurance

Free promotional ideas are rarely effective

Management problems are often prevented by defining responsibilities/authority of each employee

The process of inciting a person to some action or behavior is called

Which of the following is true about healthy employee-employer relationships?

Patients should be treated the same way the medical assistant would want to be treated

Managers claim that friction among workers is their most common personnel problem

Which subject cannot be discussed in a job interview

Which management role(s) requires an applicant to qualify for bonding

Patients expect the staff to treat them with

Intrinsic motivation is more difficult to discover than extrinsic motivation but lasts longer

An office with more than ____ should have one person designated as the supervisor