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Duplicate of Duplicate of POB Midterm Exam 1.01-4.01 Flashcards | StudBud
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Duplicate of Duplicate of POB Midterm Exam 1.01-4.01
Duplicate of Duplicate of POB Midterm Exam 1.01-4.01
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POB Midterm Review
Flashcards
20 cards
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Questions
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Answers
1
Why do businesses expect their employees to do their jobs by strict guidelines?
To develop an enthusiastic attitude
To create a safe environment
To exhibit loyal behavior
To show an interest in work
2
Which is an umbrella term referring to any type of internet transaction?
Website
E-business
E-commerce
URL
3
One way businesses can reduce risk of accidents in the workplace is by providing employees with
Safety training
Supply manuals
Electronic data interchange
Weight loss programs
4
Businesses writing letters to customers to confirm orders should make sure the letters contain:
A map of all business locations
Product ratings & grades
Exchange rates
All the necessary information
5
Which is an example of a textual graphic that is used in a business report?
Pie chart
Flowchart
Map
Pictograph
6
Businesses evaluate the quality & source of information they obtain to make sure it is:
Technical
Random
Useful
Scientific
7
Which type of software program would an employee use to type a form letter?
Word processing
Database
Presentation
Spreadsheet
8
The primary reason governments develop workplace health & safety regulations is to:
Prevent breach of business information systems
Protect employees from injury & illness
Reduce the risk of employment discrimination
Ensure employees have access to insurance
9
Which industry exists to protect individuals & businesses from financial losses?
Insurance
Operations management
Marketing research
Accounting
10
Which is a formatting characteristic of a full-block business letter?
Right justification for all paragraphs
Double-spacing within the paragraph
No paragraph indents
Indented first paragraph
11
All calls coming into a business should end as pleasantly as possible in order to:
Leave a good last impression with callers
Help an employee get a good review
Make the best use of an employee's time
Provide callers with accurate information
12
What type of communication style is appropriate for evaluation interviews with employees?
Formal
Casual
Technical
Routine
13
One way for businesses to obtain needed information effectively is to:
Contact a competitor
Access a database
Read a book
Schedule an interview
14
Employees who have innovated skills are able to:
React to problems
Socialize effectively
Think in new ways
Behave aggressively
15
What is the capability of a presentation software program?
Connecting several computers
Copying & printing documents
Calculating mathematical data
Combining sound & animation
16
People who understand themselves & their unique skills usually are able to choose appropriate:
Friends
Careers
Talents
Traits
17
When a person asks questions in an open minded way, he/she avoids:
Attacking someone else's idea
Mentioning the truth
Stating his/her own opinion
Suggesting a better way to do something
18
An important problem-solving skill for individuals to have is the ability to be:
Objective
Judgemental
Economical
Aggressive
19
The primary reason customers give for NOT returning to a business is a lack of:
Courtesy from salespeople
Advertised merchandise
Customer-service personnel
Available parking
20
Individuals who are able to defend their ideas objectively provide others with:
Logical evidence
Personal opinions
Unrelated statistics
Emotional information