Study Guide 2: Communication and Client Relations

What does the FDA regulate?

Which career(s) require a state and national board exam as part of their certification?

A vet with a DVM/MPH degree is:

This is a team member that helps to assist vets and vet techs with their roles in the clinic.

The clinic you work in has one vet on staff,Rebecca Clause. How should you address her?

A valid VCPR cannot occur without the vet ____ examining the animal.

Attitude and behavior are important to be successful. Your attitude can have an affect on:

What is a carcinogen?

Veterinarians that are studying advanced clinical or surgical medicine in a hospital are:

When choosing appearance which must be considered?

A veterinarian is a person that has earned which degree?

Person that is responsible for direct oversight of the receptionist is the:

An oncologist is a doctor that specializes in:

The ___ tx of animals is to tx them in a way that causes the least amount of harm

Liability means:

Science of protecting community health by preventing dz, through education, and controlling dz

Purposeful harm to an animal, or the failure to take care of an animal properly

A graduate of a 4 year AVMA vet technology program that graduates with a bachelors degree is a:

Some vets work in medical schools where they are involved in study of dz. This is known as:

An IACUC should consist of at least:

After a client stops speaking it's important that you:

What is the purpose of the Veterinary Practice Act?

Team members that are tasked with feeding, walking, and cleaning boarding facilities are:

What does IACUC stand for?

Where is veterinary medicine in need?

If a veterinary staff member is under direct supervision, that means:

A medical practitioner trained and licensed to diagnose and treat animals is known as a:

Groomers

To avoid a lawsuit, it's important all members of the vet facility ensure that:

The VA ensures the vet and vet tech can:

Individuals that maintain proper hygiene of animals are called:

The AWA, from which the IACUC derives legal authority, is the:

Which is needed before we do anything for the pet?

A lack of emotion on a client's part after the loss of the animal

What is the last stage of grief?

It is important to maintain the medical record by:

Front desk personnel are tasked with:

Which is the basic expectations of all employees?

Which is the customer in the veterinary hospital?

A graduate of a 2-3 year AVMA accredited program in veterinary technology is a:

Which is an example of good body language?

These are rules and principals that govern proper conduct:

This is a method of nonverbal communication using physical behavior.

A vet that has not examined your pet in person is _______

Which is an example of bad body language?

Which legal document would specify rules and regs for vets and techs?

The front desk is really important because:

A vet is expected to provide ____ during emergency situations.

A diplomate is a:

Having the ability to understand another person's feelings is called:

Professionalism does NOT include:

Which should do this with regards to the human-animal bond?

This person usually has a grad degree in business & is responsible for leading vets and staff

A kennel worker just let a dog get loose, and it was HBC. Who's legally liable for that action?

Who sets the standards for veterinary medical ethics?

A vet with a DVM/PhD is someone who

It is important to understand each position in the hospital to:

One of the most important aspects of professional conduct is punctuality, or:

Stage of grief where a person wants to help in a situation for giving something in return

Front desk staff should never:

Protection of animals from inhumane treatment and neglect is known as:

The first and most important responsibility in veterinary medicine is:

Which of these should you never do in a workplace?

What is the first stage of grief?

Veterinary nurses are not allowed to:

When hiring a person, which of these questions would be appropriate to ask?

Verbal skills include:

What is the front desk?

The business manager does NOT do this:

The art and science of providing medical support to veterinarians and patient is called:

What does the DEA regulate?

Vet that provides guidance & leadership to medical staff to ensure the highest quality of care

Exhaustion from long term stress can lead to an uncaring attitude towards patient care

In some states, it is not only an ethical obligation, but a legal obligation to report:

Veterinary technicians are a lot like:

Doing and saying the right thing at the right time is known as: