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CIS Exam #3 Flashcards | StudBud
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CIS Exam #3
CIS Exam #3
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Review for Exam 3 #whyaretagsrequired
Flashcards
213 cards
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Questions
213
Answers
1
data warehouse and data mining
front office or operational CRM
back office or analytical CRM
middleware CRM technologies
software CRM technologies
2
?
system transfer
integration testing
loose coupling
interopability
3
?
marketing organizational project
finance organizational project
accounting organizational project
MIS organizational project
4
?
crm predicting technologies
crm analysis tchnologies
crm organizational technologies
crm reporting technologies
5
?
primary users of WDM
primary users of SCM
primary users of ERP
primary users of CRM
6
?
extended ERP
extened CRM
core CRM
core ERP
7
?
support services
user documentation
help desk
user acceptance testing
8
?
finance
analysis
account
accounting
9
?
subversion
conversion
system transfer
data transfer
10
?
employee relationship management
customer relationship management
supplier relationship management
partner relationship management
11
?
completion schedule
project plan
critical path analysis
critical path
12
?
balanced scorecard
call scripting system
candidate management system
campaign management system
13
?
opportunity management CRM system
supplier relationship management
campaign management systems
contact management CRM systems
14
?
scrum methodology
agile methodology
iterative development
waterfall methodology
15
?
executive sponsor
project sponsor
project stakeholder
stakeholder
16
?
sales management CRM systems
opportunity management CRM systems
customer management CRM systems
contact management CRM systems
17
provides logistics support throughout the entire system or life of a product
cradle to grave
bassinet to tomb
birth to death
crib to coffin
18
?
feature creep
change creep
scope creep
change agent
19
?
supply chain activities (SCA)
supply chain information (SCI)
supply chain management (SCM)
supply chain development (SCD)
20
?
event
business requirement
project
activity
21
the integration of data from many sources, which provides a unified view of all data
data integration
forward integration
eintegration
integration
22
?
marketing organizational project
accounting organizational project
MIS organizational project
finance organizational project
23
the purchase of goods and services to meet the needs of the supply chain
procurement
logistics
logistical purchasing
buyer power
24
?
object oriented language
4GL
1GL
5GL
25
?
in house
offshore
in sourcing
outsourcing
26
What is NOT one of the supply chain's 3 main links?
transformation of materials into a finished product
distribution of products to suppliers and their customers
materials flow from suppliers & their upstream suppliers
distribution of products to customers & their customers
27
when distributed product-demand info ripples from 1 partner to the next in the supply chain
mandela effect
butterfly effect
ripple effect
bullwhip effect
28
?
employee management systems
customer management system
candidate management systems
campaign management systems
29
?
CRM operating technologies
CRM reporting technologies
CRM predicting technologies
CRM analysis technologies
30
sends information entered in a given system automatically to all upstream systems and processes
eintegration
forward integration
backward integration
data integration
31
?
off the shelf application
software customization
software personalization
software as a service
32
?
core CRM
core ERP
extended CRM
extended ERP
33
?
customer categorization
customer segmentation
customer demographics
customer ranking
34
?
SMART project requirements
SMART business requirements
SMART measurements
SMART goals
35
?
maintenance phase
design phase
implementation phase
testing phase
36
?
economic feasibility
operational feasibility
political feasibility
legal feasibility
37
?
accounting organizational projects
sales organizational projects
marketing organizational projects
finance organizational projects
38
?
delete process
kill switch
close managment
shutdown system
39
?
SDLC middleware
EAI betweenware
EAI middleware
SDLC insideware
40
?
integration
eintegration
application integration
data integration
41
?
design phase
development phase
testing phase
implementation phase
42
?
elogistics
online B2B
bartering
eprocurement
43
?
customer service operational CRM
marketing operational CRM
sales operational CRM
back office operational CRM
44
?
primary users of CRM
primary users of ERP
primary users of SCM
primary users of WDM
45
?
contact center
call center
data center
click to talk
46
?
political feasibility
legal feasibility
operational feasibility
economic feasibility
47
?
lead
account
opportunity
customer
48
?
sale clickstream
sale force automation
automated sales representative
data mining
49
?
project scope
project objectives
project requirements
project milestones
50
?
communication plan
data flow diagram
project plan
project management
51
?
prevenatative maintenance
predictive maintenance
maintenance phase
corrective maintenance
52
?
maintenance phase
predictive maintenance
corrective maintenance
preventative maintenance
53
?
feasibility components
intangible benefits components
tangible benefits components
slack management
54
?
scripting language
3GL
5GL
4GL
55
?
2GL
5GL
1GL
4GL
56
?
project deliverable
project constraint
project objective
project milestone
57
several types software that sit between & provide connectivity for 2+ software applications
betweenware
insideware
middleware
forwardware
58
?
maker space
maker center
maker area
maker movement
59
?
schedule chart
critical path analysis
gantt chart
critical path
60
?
module software design
customer segmentation
module segmentation
software customization
61
?
supply chain management
enterprise resource planning
customer relationship management
software customization
62
uses electronic tags and labels to identify objects wirelessly over short distances
radio-frequency identification (RFID)
electronically transferred data
electronic identification system
RFID's electronic product code
63
materials management includes the activities that govern the flow of tangible materials like
transformation, production, and location
execution, supplying, procurement, and design
production, distribution, and shipping
shipping, transport, distribution, and warehousing
64
?
system testing
implementation testing
parallel testing
design testing
65
?
data lake
data retrieval center
common data repository
data warehouse
66
?
data catalog
demographics
list generator
campaign management system
67
?
gannt chart components
feasibility components
tangible benefits components
intangible benefits components
68
?
relationship management
customer service
post sales service
CRM
69
?
RAD methodology
waterfall methodology
agile methodology
SCRUM methodology
70
Which of the following disruptive technologies supports logistics?
Drones
3D Printing
RFID
Robotics
71
?
software personalization
hardware personalization
hardware customization
software customization
72
supply chain visibility
the ability to use a supply chain on different devices
the ability to use a supply chain
the ability to see all the steps in the supply chain
the ability to view all areas up & down the supply chain
73
the integration of a company's existing management information systems with each other
eintegration
data integration
integration
application integration
74
?
interopablity feasibility
legal feasibility
political feasibility
user feasibility
75
?
extended CRM components
core ERP components
extended ERP components
core CRM components
76
what is the correct order?
analyzing, predicting, reporting
reporting, analyzing, predicting
reporting, predicting, analyzing
predicting, analyzing, reporting
77
?
phased implementation
plunge implementation
parallel implementation
pilot implementation
78
?
hypertext markup language
object oriented language
fourth generation language
extensible markup language
79
?
customer
account
lead
sales opportunity
80
?
project deliverable
project plans
project requirements documents
project management scope
81
?
service oriented architecture
enterprise wide architecture
Big data as a service
software as a servvice
82
?
reasons to outsource
challenges of in source
challenges of outsource
reasons to in source
83
?
project scope statement
project management document
project requirements document
project plan
84
additive manufacturing that prints objects, capable of transformation and self-assembly
4D manufacturing
3D Printing
materials printing
4D Printing
85
?
procurement
logical supply chain management
logical view
logistics
86
?
delegation
project delegation
project assignments
responsibility matrix
87
?
legal feasibility
operational feasibility
schedule feasibility
technical feasibility
88
?
project plan
project schedule
status report
performance reviews
89
what are the five basic supply chain activities?
analyze, plan, source, make, deliver
analyze, plan, implement
plan, analyze, source, deliver, return
plan, source, make, deliver, return
90
?
loose coupling
system transfer
web service
Internet Protocol
91
?
event
project
service
activity
92
?
sales organizational project
marketing organizational projects
finance organizational projects
accounting organizational projects
93
?
project relations
project timeline
feasibility
dependency
94
?
COBIT
SOA
XML
CASE
95
?
accounting and finance ERP components
sales components
analytical components
ledger components
96
?
first generation language
second generation language
fifth generation language
fourth generation language
97
?
fourth generation language
second generation language
fifth generation language
first generation language
98
?
software requirements management
software customization
software mining
software personalization
99
?
loose coupling
integration testing
interopability
system transfer
100
?
fourth generation language
first generation language
second generation language
fifth generation language
101
ensure supply chain cohesion by automating the different activities of the supply chain
supply chain operations system
supply chain strategic system
supply chain execution system
supply chain management system
102
?
beta testing
development testing
alpha testing
system testing
103
Which of the following disruptive technologies supports materials management?
3D Printing
Drones
Robotics
RFID
104
?
extreme programming methodology
RUP methodology
RAD mthodology
agile methodology
105
?
analytical CRM components
sales CRM components
accounting and finance ERP components
management components
106
?
core CRM components
core ERP components
extended ERP components
extended CRM components
107
?
mythology
methodology
GAAP
IP
108
sales, contact, and opportunity management
revenue components
sales components
operational components
accounting and finance ERP components
109
?
inhouse
onshore
nearshore
offshore
110
Which is NOT one of the 3 business areas of supply chain management?
Location
Procurement
Materials Management
Logistics
111
?
sales segmentation
sales analytics
customer analytics
customer segmentation
112
?
promotions
coupons
cross selling
up selling
113
?
analytical CRM
operational ERP
analytical ERP
operational CRM
114
a cultural trend that places value on an individual's ability to be a creator and consumer
maker motion
maker space
maker fitness
maker movement
115
?
design phase
integration phase
implementation phase
development phase
116
promotes serialization, the ability to track items by using a serial # connected w/RFID tag
RFID production package
RFID electronic product code
RFID code
RFID number
117
?
campaign relationship systems
candidate relationship systems
employee management systems
customer management system
118
?
project constraint
business requirement
scope creep
project restraint
119
?
finance organizational projects
MIS organizational projects
accounting organizational projects
marketing organizational projects
120
?
project constraint
project assumption
slack
project deliverable
121
?
sales and marketing ERP components
human resources ERP components
accounting and finance ERP components
production and materials management ERP components
122
?
tangible benefits
intangible benefits
feasibility
gantt chart components
123
?
data mining
customer analytics
risk management
data analytics
124
?
project
project scope
project plan
project management
125
?
onshore
nearshore
offshore
inhouse
126
?
CRM operational technologies
CRM analysis technologies
CRM sales technology
CRM predicting technologies
127
?
business requirements plan
project plan
project
business requirements
128
?
overcharge
cross selling
upselling
premium
129
?
computer aided software engineering
manual engineering
software engineering
automatic software engineering
130
?
pilot implementation
plunge implementation
phased implementation
parallel implementation
131
?
pilot implementation
phased implementation
plunge implementation
parallel implementation
132
?
sales management CRM system
opportunity management CRM system
contact management CRM system
human resources CRM system
133
?
instructor training
workshop training
training
online training
134
?
extended ERP
hybrid ERP
cloud ERP
core ERP
135
?
design phase
development phase
implementation phase
testing phase
136
?
automatic call distribution
interactive voice response
call scripting
predictive dialing
137
?
corrective maintenance
preventative maintenance
maintenance testing
predictive maintenance
138
?
customer personalization
website customization
customer customization
website personalization
139
?
project
project manager
project management
project management system
140
?
tangible benefits
feasiibility
benefits of CRM
intangible benefits
141
?
design prototyping
discovery prototyiping
modeling process
process modeling
142
Which of the following is an example of disruptive technology?
All of the Above
Drones/Robotics
3D Printing
RFID
143
?
integration testing
inteoprability
loose coupling
system transfer
144
?
web based self services
web browser
FAQs
customer support
145
?
customer relations
customer service operational CRM
front office operational CRM
marketing operational CRM
146
?
click to talk
call scripting systems
help desk
voice over IP
147
?
eprocurement
sales management
inventory management
elogistics
148
?
data flow diagram
process modeling
prototype
discovery prototyping
149
decrease buyer power, increase supplier power, increase switching costs, create entry barriers
effective and efficient SCP systems
effective and efficient SCM systems
effective and efficient EAI systems
effective and efficient SDLC systems
150
?
maintenance phase
design phase
implementation phase
analysis phase
151
?
project management system
project management
project manager
project
152
?
PERT chart
critical path analysis
critical path
gantt chart
153
?
human resources ERP components
accounting and finance ERP components
production and materials ERP components
employee ERP components
154
?
project sponsors
executive sponsors
project stakeholders
executive stakeholders
155
?
project plan
requirements management
requirements definition document
project scope
156
?
project requirements
project plan
project milestone
project schedule
157
?
system design
systems development life cycle
legacy system
system transfer
158
?
customer service
back office
sales service
front office
159
Which is NOT included in the extended supply chain?
collaborative engineering/collaborative demand planning
supply chain management
selling chain management
Supply chain event management
160
?
workshop training
online training
brick and mortar training
internet training
161
?
economic feasibility
operational feasibility
feasibility
political feasibility
162
?
MIS department
PMI
in sourcing
outsourcing
163
?
click to talk
interactive voice response
automatic call distribution
predictive dialing
164
?
RUP methodology
agile methodology
SCRUM methodology
RAD methodology
165
?
emergency
project deliverable
slack
project assumption
166
focuses on creating artificial intelligence devices that can move and react to sensory input
drone
drone controlling
robotics
robotics management
167
an unmanned aircraft that can fly autonomously, or without a human
inoperable robotics
robotics
drone
unoperated machine
168
?
customer support
help desk
call center
FAQs
169
?
service
business requirements
project plan
software requirements
170
?
business requirements process
user acceptance testing
user acceptance process
business requirements testing
171
a standard format for the electronic exchange of information between supply chain participants
electronic data interchange
electronic data exchange
electronic information interchange
electronic information exchange
172
routes inbound calls to available agents
interactive voice response
automatic call distribution
call scripting
predictive dialing
173
all parties involved, directly or indirectly, in obtaining raw materials or a product
supply chain development
supply chain management
supply chain
demand chain
174
?
signature
business process
approval
sign off
175
?
contacts
leads
customers
opportunities
176
?
project plan
project scope
requirements definition document
business rrequirements
177
?
automatic call distribution
call scripting
call center
click to talk
178
?
private cloud
on premise systems
in house systems
cloud systems
179
?
project management
project management office
MIS departments
project management institute
180
?
examples of ERP
examples of CRM
examples of SCM
example of WDM
181
?
out of date technology
depreciable technology
depreciated system
legacy system
182
?
partner relationship management
customer relationship management
supplier relationship management
employee relationship management
183
?
SCRUM methodology
agile methodology
waterfall methodology
RAD methodology
184
?
offshore
nearshore
onshore
inhouse
185
?
outsourcing challenges
in sourcing benefits
outsourcing benefits
in sourcing challenges
186
?
data flow diagram
information flow diagram
process modeling
system flow diagram
187
Which of the following disruptive technology supports procurement?
3D Printing
RFID
Dromes
Robotics
188
?
2GL
3GL
4GL
5GL
189
?
project model
project
development prototyping
prototyping
190
?
project plan
test conditions
project scope
business requirement
191
a process that builds-layer by layer-a 3D solid object from a digital model
Robotics
Drones
RFID
3D Printing
192
?
overall benefits
critical path
feasibility
dependency
193
?
data integration
application integration
integration
eintegration
194
which of the following is NOT one of the three primary enterprise systems?
customer relationship management
enterprise resource analysis
enterprise resource planning
supply chain management
195
?
schedule feasibility
legal feasibility
political feasibility
operational feasibility
196
?
idea making process
scrum
brainstorming
collaboration
197
?
supply chain management
customer relationship management
customer service
enterprise resource planning
198
?
phased implementation
parallel implementation
plunge implementation
pilot implementation
199
sends information entered in a given system automatically to all downstream systems & processes
application integration
backward integration
forward integration
eintegration
200
?
dependency
critical path analysis
feasibility
critical path
201
?
campaign demographics
uplift modeling
campaign management systems
campaign modeling
202
converts the plans, methods, and tools aimed at integrating separate enterprise systems
enterprise application integration (EAI)
worldwide application integration (WAI)
backwards integration
forward integration
203
?
computer aided software engineering
computer generated software engineering
automated software engineering
manual software engineering
204
?
primary users of SCM
primary users of CRM
primary users of WDM
primary users of ERP
205
?
employee service
employee relationship management
human resources management
employee benefits
206
used to create the digital design and then manufacture the products
materials-aided design
computer-aided design/computer-aided manufacturing (CAD/CAM)
materials-aided manufacturing
materials management
207
?
planning phase
implementation phase
design phase
integration phase
208
?
integration testing
unit testing
systems testing
implementation testing
209
?
bugs
hack spots
vulnerabilities
defect
210
?
agile
RAD
RUP
SCRUM
211
?
alpha testing
development testing
system testing
integration testing
212
?
supply chain management
supply chain design
supply chain usability
supply chain execution systems
213
?
RAD
RUP
agile
SCRUM
