Intro to Hospitality Final Review

When we define the hospitality industry, we mean

Seeking work abroad in the hospitality industry

Leverage is a financial term and means

Who is responsible for what and who reports to who is an aspect of

Capital costs are

Face-to-face transactions

Which type of travelers have the least seasonal travel pattern?

Which traveling segment is growing the fastest (70% increase in the last ten years)?

Empowerment is a term that

REITS are

Yield management as used by hotels

The informal organization refers to

In terms of career advancement, the hospitality industry calls for

In a typical rooms department, the departmental income should be about

In hospitality, there is pressure to operate at maximum capacity because

Since hotels have large fixed costs they break-even at very low rates of occupancy.

A POD is a

Profit in the organization

A recent vacation trend among young adults has been

For families today, vacation needs are for

Economy of scale means

Which criterion is needed for a hotel name to carry brand equity

The age group that travels most is

The fundamental need for business travelers is

The performance standard for service organizations should be

Quick service restaurants are dominated by chains because of

The highest percentage (52%) of travelers are

Large hotel with 500+ guest rooms, extensive meeting & function space, & a large ballrooms is

The marketing mix consists of

For excellence in service, a service strategy is developed by an organization

A pure management contract is almost unknown today.

The most notable example of a restaurant serving the eating market is

The following statement about the economic significance of tourism is correct:

On average, how many units on does the majority of hotel properties offer?

The major contribution food service can make to our environment is

Cost of sales is

I will actually use the Quiz to study this time!! (No wrong answers...be honest!)

Some potential safety/liability concerns for a hotel are

In most cases, the major source of profit in a hotels is from

The point of the “one industry” concept for students is that

The basic work of managers in the hospitality industry calls for

Which is not true about an ecotourism resort?

A major reason for international travel is the

Dietary schizophrenia refers to a person who

Advertising for service should

The concept of retained earnings as applied to work experience means

The general types of service transactions in the lodging industry are

The attribute that is particularly critical in developing a service culture is:

The most common means of tourist travel is by

Service is

Controlling costs and quality in the back of the house

Over the last 20 years since 1988, the number of overseas visitors to the U.S. has increased

In on-site food service, success is measured by

The term “product” in the restaurant setting includes

Business format franchising gives the franchisee the right to use the

To be promoted rapidly, usually your best avenue is through

_______ is considered a capital cost.

A profit-and-loss statement is also called

Treating employees as internal customers requires ____?

Group bookings are forgiven when the event is unexpectedly interrupted by acts of God due to:

Recycling is

A guest remaining at least one day past originally scheduled departure date is an

A limited service hotel

Vacation ownership

Profits from a business are treated in two ways

At the present time, nutritional labeling covered by the Nutrition Labeling and Education Act

Computerization in food service operations in the near future will

The “job benefit mix” means

Quality standards require the franchisees to hire the franchisor to manage the franchise.

A recent important development in reservation systems has been

Advantages in the mass media for chain specialty restaurants arise principally from

In a typical F&B department, the departmental income should be about

Hotel segmenting means that hotels are

For managers, computerized POS technology

A knowledge worker is one who

Sanitary landfills are

The HACCP sanitation program

Composting

The best way to think of consumerism is as

Historically, which is the most influential factor driving innovation in the hotel industry:

Important areas for observation in a field experience are

Controllable expenses are

Spas are widely available, but not profitable; hotels offer them merely as an amenity.

_____ is a property with well-designed learning environments & small meeting rooms with full audiovisual.

For my final I will need

Solid waste has gained attention from restaurant operators principally because of

Just as the economy has good & bad times, so does the hotel business.

The most common reason people give for traveling is

In a QSR chain operation

A guest not staying overnight charges to their hotel charge account is posted in the

The ____ improves operational efficiency by eliminating repetitive tasks and improves service.

The night audit =(today's charges-today's payments) be added to yesterday's closing balance

Some factors causing changes in the hospitality industry are

"Making a profit" means that

On a hotel income statement, capital costs include

Dining is predominantly

The greatest strategy changes by multi-unit companies regarding “place” has been

Psychographics refers to people’s

Internet web sites for restaurants

Geography is important to the hotel population.