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mssc 4 minus material quality control
mssc 4 minus material quality control
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1
Shipping weight on a bill of lading is usually expressed in __________.
Ounces
Grams
Lbs or Kgs
Feet or inches
2
A __________ initiates communication by forming an idea to be shared.
Barrier
Medium
Sender
Receiver
3
JIT reduces excess inventory, waiting, and transportation by focusing on what method of moving inventory?
Pulling inventory to reduce back injuries
Pushing inventory into waiting areas
Moving inventory into warehouses
Pulling inventory meaning it moves when needed
4
The time required to create a finished product is determined by its slowest processing station, also called a _____
Y factor
Bottleneck
Funnel point
Cpk
5
5S is a lean manufacturing technique that focuses on creating a ________
Error free work environment
Clean and orderly work area
Optimized production schedule
Inventory surplus
6
The box you select must have a bursting strength of at least 180 lbs/in
2
. Which box should you use?
A
C
D
B
7
Measuring products and tracking process data is one way to apply __________ to improve quality.
Statistical Process Control
Predictive Maintenance
JIT
Team Members
8
Standardization is put into place by standardizing work and what other method?
Sorting and straightening
Increasing production
Organizing the standards
5S process
9
When discussing SPC, the term that means the difference between maximum and minimum values in a data set is ________
Range
Span
Headroom
Spectrum
10
Which of the following is a key action step of Standardize?
Free up space
Reduce clutter in the work area
Promote best practices
Arrange items in the order of their use
11
_______ counts any materials that have been issued to a manufacturing order but not yet produced into a finished product
Incoming goods inventory
Production floor inventory
Work-in-progress inventory
Finished goods inventory
12
New product design teams should perform a(n) __________ as early in the design process as possible.
Time Study
Design failure modes and effects analysis
Histogram analysis
OSHA inspection
13
_________ are used to communicate customer issues.
Quality Reject reports
Customer communication reports
Audits
ISO9000 reports
14
A person working downstream on an assembly line is considered a(n) _________
External customer
Internal customer
Contractor
Supplier
15
Creating backorders allows a company to save money by __________.
Substituting similar products
Collecting the money without shipping a product
moving these orders to the front of the production schedule
creating a buildup of orders to come in allowing setup costs to be shared
16
The daily production schedule is used to allocate the necessary people and equipment to ensure that ______
The employees understand that he/she is the boss
Equipment expenditures are justified
The required production goals are achieved
No one is just standing around
17
One of the results of Straighten is to ______
Reduce the time to locate tools
Reduce clutter in the work area
Free up space
Arrange items in the order of their use
18
Customer lead time is the time between customer order and _______
Product delivery
Confirmation of order size
Inspection to ship
The first manufacturing process
19
Brainstorming, organizing, and editing are each a part of the full planning process for __________ a clear message.
Receiving
Disabling
Constructing
Reading
20
What is the definition of manufacturing resource planning?
Computer system used to inventory material and completed products
System to manage people within production
Computer systems used to schedule people for production
Computer system used to schedule production
21
In preparation for repeat orders from a customer, companies _______
Keep equipment ready to make the product
Design every product configuration available
Store order information and product specifications on file
Always keep raw stock on hand
22
What is the purpose of a kanban system?
Inventory counting system
Communicate needs within production
Ordering system within shipping
JIT method of moving products
23
Root cause analysis is a common tool used to determine what?
The employee responsible for making a bad part
The control limits on a control chart
Which job a worker is best suited for
Why bad parts are being produced
24
When facing multiple problems at once, the first step to take is what?
Blame those responsible
Prioritize them by greatest impact first
Identify the cause
Implement corrective actions
25
Quality Assurance (QA) activities include using __________ and quality audits to measure effectiveness.
Staff meetings
Computer Aided Drafting
Kanban
Statistical Process Control
26
It is most important to clearly label any containers of __________ material before shipping.
Sponges
Scrap steel
Plastic pallets
Flammable or hazardous
27
What type of shipping uses a truck that may have to make 2 or more stops to different companies to achieve a full load?
Full-truckload (FTL)
Part-time (PT)
Hot-truckers (HT)
Less-than-truckload (LTL)
28
What is the greatest amount of products a system can produce per day?
Production time
Production capacity
Throughput
Takt Time
29
Process cycle time is the time required to complete the production of __________ from start to finish.
Bottlenecks
A bad part
A machine run
One unit of product
30
When performing a finished goods inventory, you are counting what?
Products sold and shipped
Product in the last stage of manufacturing
Products completed with manufacturing and ready to ship
NCM products that have been painted
31
Increased consistency of work-flow and quality can be achieved by __________.
Providing employees appropriate cross-training
Increasing production downtime
Reducing cost of employee benefits
Maximizing employee turnover rates
32
What is another name for lean production?
Minimal staff production
Light production
Just-in-time
Light process
33
As part of a process of continuous improvement, companies use __________ to set goals to strive towards.
Pareto Charts
JIT
Benchmarks
Statistical Process Control
34
Items should be placed in a box that __________.
Fits so that it does not move excessively after cushion material is added
Is attractive to customers
Is larger than required so that the box can be used for multiple products
Has a removable lid
35
Prompt communication with a supervisor is necessary when __________
The production schedule cannot be met
The employee notices that he/she is ahead of schedule
There is a delay, even though it will not affect the production schedule
An employee has overlooked a new break policy
36
The ability to __________ may be a person's most important factor to be successful.
Communicate
Be technical
Read diagrams
Be tolerant
37
Jidoka builds quality into the manufacturing process. What four steps are used in jidoka?
Discover, stop, fix, investigate cause
Produce, inspect, rework, release
Discover, produce, inventory, market
Discover, inspect, produce, Inventory
38
If the correct raw material is not available, the employee should ______
Call customer service
Complain to coworkers
Use a similar raw material
Inform the supervisor
39
In which 5S step does the employee look for damaged equipment, worn components, and misplaced objects?
Straighten
Shine
Standardize
Sort
40
A barrier that interferes with good communication is called __________.
Feedback
Noise
The medium
A message
41
Making sure that all necessary resources are available at the workstation when required __________.
Creates a hostile work environment
Helps to optimize production and make worklow efficient
Causes undue stress on the employee
Makes the workstation more ergonomic
42
_________ is responsible to align the team, establish direction, and to motivate and inspire.
A maintenance worker
The quality worker
The vendor
Leadership
43
Which 5S step uses labels to clearly identify equipment?
Standardize
Straighten
Sort
Shine
44
When a worker is asked to lift a part or product repeatedly throughout the day, the company should __________
Provide a step ladder
Arrange to move the part to a more comfortable working height
Always be sure that the person is tall enough to do the task
Do nothing, it is not that heavy
45
To track spending and budgeting operating expenses, a __ form is used to replenish supplies or tools needed for the job.
Routing
Costing
Tool manifest
Material requisition
46
Lean culture must be deep within the company. What must the company be willing to do?
Give employees time to observe and study their workspace
Increase wait time between processes
Increase production time
Give employees breaks to increase creativity
47
To identify and eliminate bottlenecks, the __________ required to complete each process must be determined first.
Extra workers
Cost
Housekeeping
Time
48
Product damage can be avoided by __________.
Stacking finished inventory as high as possible on a pallet
Using a forklift to lift oddly shaped objects
Following packaging specifications
Always lifting with your legs
49
Which Non-value-added activity category includes poor workplace organization and layout issues? (8 categories)
Over-processing
Excess inventory
Excess motion
Transportation
50
Companies use __________ to determine how manufacturing methods are most likely to fail.
Process failure modes and effects analysis
Statistical Process Control
Prototype design analysis
Pareto chart
51
What is the definition of value-added activities?
Activity that adds what the customer wants
Actitivty that increases the purpose of the product
Activity that adds processes to production
Activity that increases the cost or value to the product
52
Production capacity is a measure of a department's ability to meet __________.
Quality standards
Customer demand
Customer complaints
Supplier demand
53
________ does NOT help meet the process requirements and product specifications of a manufacturing order.
Asking questions when something is unclear
Overproduction
Looing for production related problems
Manufacturing the product to meet product specifications
54
Companies should provide an environment that encourages team members to __________.
Criticize other team members at any time
Provide input during the entire problem-solving process
Attend meetings whenver they want
Report team meetings to the boss
55
What is the rate at which each product must be produced to keep up with demand?
Lead time
Takt time
Throughput
Lean time
56
What is often considered the most difficult step of the 5S process?
Sort
Standardize
Sustain
Straighten
57
Lean manufacturing is a method of eliminating waste. What is the purpose of eliminating waste?
Reduce lead time
Reducing landfill shipments
Reduce production cost
Reduce both cost and lead time while increasing quality
58
The stable operations within products allow the company to add this to its lean manufacturing core?
Standardization
JIT
Structure
Jidoka
59
The best medium to communicate and resolve a conflict would be __________.
Blog
Written
Electronic
Spoken
60
To maintain a consistently high-quality product, production processes must be __________.
Standardized and controlled
Developed as cheap as possible
Minimal with many operator interactions
Quick and rarely monitored
61
The supervisor should be notified immediately if __________.
Work is on schedule
Purchasing is using a new vendor to supply the same material
The work order is incorrect
An order is complete
62
An employee should locate and assist the appropriate contact if he/she __________.
Knows they are working on a "hot job"
Notices a problem that would prevent customer specifications from being met
Feels the competitor has a better process to complete the task
Needs an extra break
63
The selection of a production area layout depends on __________.
Timeline and budget
The number of operators available
Space limitations
The type and volume of products produced
64
A bill of lading can also be used to determine if emergency action is needed in case of a(n) __________ during shipping.
Bad weather is experienced
Road being closed
Flat tire
Leak or spill from a container
65
Customer relationship data is stored in a __________ that can be used to record concerns with specific products.
Employee handbook
Notebook
ERP or database system
Thumbdrive
66
The floor manager/supervisor is typically familiar with __________.
Documentation regarding customer requirements
Marketing plans for increased sales
Engineering procedures
Future products
67
How does the 5s method aid in the goal of lean manufacturing?
Reduces wasted motion, helps improve morale and helps other lean methods
Reduces the amount of inventory needed to operate the business
Produces the right amount of the right part at the right time
Discovers what is wrong with the process, stops it, and fixes it
68
Perishable goods must be properly handled to prevent __________.
Spoilage
OSHA fines
Tripping hazards
Someone from stealing them
69
What are included on a manufacturing work order?
Takt time and lead time
Order and item number
Customer address for shipping
Throughput and kanban signal
70
A cellular manufacturing layout is used when making a __________ of similar products.
Small variety
Small batch
Wide variety
Mass batch
71
What is the unit of measure for Part # FRM-102 described in the following manufacturing work order?
Each
Lot
Inches
Feet
72
The purpose of the __________ is to identify materials loaded onto a truck, their hazards, and special handling
Packing slip
Bill of sale
Shipping manifest
Pallet manifest
73
________ should be consistent with a company's strategic goals and objectives and support the overall business plan.
Defect reports
Manufacturing specifications
Inspection reports
Production plans
74
Item counts are verified by what?
Sales figures
Vendors
Management
Physical inventory
75
Top level management must commit to __________ to help sustain 5S success.
Promotions
Team building
A full staff
Pay raises
76
The box certificate shown has an edge crush limit of __________.
32 pounds/inch
64 inch/pounds
65 pounds
75 inches
77
What is throughput?
Process to get materials through the production
Products produced within one cycle of production
Products produced in a given amount of time
Shipping time throughout the country
78
Communication is a process by which we assign and convey meaning in an attempt to create __________.
Questions
Culture barriers
Shared understanding
The method of transmission
79
A supervisor should be contacted for assistance when __________.
The marketing department issues a new product brochure
A production employee has no trouble understanding the customer specs
A production employee is having trouble making the product to spec
A competitor introduces a new product line
80
Spoken, written, and electronic are three types of __________.
Communication mediums
Email messages
Kanban orders
Programming
81
Before packaging for shipment, you always check for a _______ indicating it meets compliance, is approved and OK to ship
Bill of lading
Inspection label
Status card
Statement of approval
82
When documentation of compliance with customer requirements is complete, the customer and all involved parties must ____
Submit the documentation to a lawyer
"Sign-off" the documentation
Submit the documentation to the supervisor for approval
Contact OSHA regarding the next course of action
83
Bursting test strength on a box certificate tells the box's ability to withstand __________ of the amount shown.
Product weight
Being dropped
Water damage pressure
Internal and external forces
84
The best medium to communicate complicated do-it-yourself instructions would be __________.
Blog
Electronic
Spoken
Written
85
Forklift operators contribute to maintaining product quality by __________.
Following safety guidelines
Following correct storage procedures
Increasing stocking speed
Removing unused palletss from the warehouse
86
When issued the incorrect, non-conforming, or wrong amount of parts from supply, use a ______ form to correct the issue.
Kanban stop
Material requisition
Production stop
Discrepant Material
87
A production line can run no faster than its __________ step.
Smallest
Slowest
Fastest
Balanced
88
In communication, to avoid making assumptions is a special responsibility of the __________.
Sender
Medium
Barrier
Receiver
89
Which 5S step involves formatting 5S work instructions so that they look and read alike?
Sort
Shine
Straighten
Standardize
90
Scheduling overtime is one of the ways to __________ when the production line is already operating at maximum speed.
Improve operator morale
Reduce defects
Increase production
Increase quality
91
One way to balance the line is to adjust each machine so __________.
Takt time is faster
The cycle times are the same
Defects are the same
Materials build up at one station
92
One of the results of Sort is to do what?
Reduce the time to locate tools
Store the most often used items closest to their point of use
Establish daily cleaning routines
make sure everything has an assigned storage area
93
To address customer quality issues, companies use problem solving tools like fishbone diagrams, brainstorming, and ____
Root Cause Analysis
ISO9000 reports
Corrective Action reports
Powerpoint
94
Continuous improvement is based on what major goal?
Zero Waste
Increase improvements
Daily improvement
Structural changes
95
Effective communication requires everyone to accept __________ in the process.
Instructions
Responsibility
Criticism
Fault
96
Shipping documents should be filed away in a _______ and in accordance to _______ policy, after shipment is complete.
Safe storage place/Company
Desk drawer/Auditor
Filing cabinet/Employment
Box/Customer
97
Judging tagged items is a part of what 5S step?
Straighten
Shine
Sort
Standardize
98
Cycle counts involve verifying inventory on hand __________.
Once per year
Monthly
As it leaves stock
On a continuous basis throughout the year
99
A __________ provides information to manufacturing about product to be made and authorizes inventory to be issued
Process plan
Bill of materials
Manufacturing work order
Process routing sheet
100
If capacity is reached, reallocation of equipment and resources is one way to __________ to meet demand.
Address underperforming employees
Increase production
Lower production costs
Improve quality through increased inspections