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Office Procedures
Office Procedures
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1
A process to prioritize urgent matters and respect the needs and time of the provider is known as ______
screening
appointments
diagnosis
procedure
2
Which method of appointment scheduling allows the patient to schedule their own appointment?
Self-scheduling
Tidal booking
Double wave booking
Wave scheduling
3
Which of the following best describes why the patient needs the appointment?
Preauthorization
Interval
Precertification
Chief complaint
4
Of all appointment scheduling methods the ______________ method creates the most flexibility within each hour?
tidal
scheduling software
double wave booking
wave
5
Patient for an in-patient procedure, what is the first thing the MA should do after scheduling and informing the patient
Tell the physician
Document in the chart
Call the pharmacist
Call the patient’s wife
6
Types of scheduling that includes having one patient go to the laboratory while the provider sees another patient
Modified wave scheduling
Open hours scheduling
Wave scheduling
Double-booking scheduling
7
The appointment book in the medical office must be legible because it is a ____________ document.
physician
patient
legal
permanent
8
which of the following applications allow the MA to schedule appointments while maintaining patient privacy
EMR software
GOOGLE CALENDAR
microsoft word
email
9
Which refers to a patient who does not arrive for his or her scheduled appointment or call to change the date and time?
No show
Rescheduled
Documented
Late show
10
Which of the following types of patient appointment scheduling is when a patient is given a specific time?
Modified wave
Double-booking
Stream scheduling
Wave scheduling
11
Another name for software appointment scheduling is _________
waves scheduling
paper pen
practice management software
manual
12
Wich type of scheduling allows walk-in appointments
time-slot scheduling
cluster scheduling
open booking
stream scheduling