I50 Calls

Question 1

Client's who call the ATO will always know they are compromised

Accepted Answer

False

Question 2

What's a bulk data breach?

Accepted Answer

Tax agent's laptop stolen and loss of client reccords

Question 3

Strong Online Access can be enabled with a Birth Certificate + Medicare Card

Accepted Answer

False

Question 4

The 'input by' field on a suppress credit processing for CISC should be ATO Initiated

Accepted Answer

False

Question 5

If the NOA has issued can we cancel a lodgment?

Accepted Answer

No

Question 6

What is the main EKM page for I50?

Accepted Answer

Support for victims of fraud

Question 7

A client is considered high risk if they have noticed a lodgement on their account that they did not authorise.

Accepted Answer

True

Question 8

A client is considered medium risk if they clicked on a scam MyGov link but did not provide any personal information.

Accepted Answer

False

Question 9

Choose the best secret question

Accepted Answer

What is the name of my first stuffed animal?

Question 10

A call is warm transferred to you. Client needs to access ATO online but is locked. No PORO done, can we accept call?

Accepted Answer

No, we need the agent to do extensive before transferring

Question 11

Scammers call multiple times to attempt to get more information on a client and potentially access the record

Accepted Answer

True

Questions 11