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Coursera - Technical Support Fundamentals Flashcards | StudBud
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Coursera - Technical Support Fundamentals
What does HTTP stand for?
What is the purpose of a backup?
Coursera - Technical Support Fundamentals
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1
What is the purpose of a backup?
To develop software applications
To create a copy of data to prevent data loss
To manage hardware devices
To design websites
2
What does HTTP stand for?
HyperText Transmission Program
HyperText Transfer Program
HyperText Transfer Protocol
HyperText Transmission Protocol
3
Which of the following is an example of a solid-state storage device?
SSD
CD-ROM
HDD
Floppy Disk
4
What is the purpose of a device driver?
To create documents and spreadsheets
To design websites
To develop software applications
Manage hardware devices and enable communication with the operating system
5
Which of the following is an example of an input device?
Speaker
Monitor
Printer
Keyboard
6
What does DNS stand for?
Digital Name System
Domain Name System
Domain Network System
Digital Network System
7
What is the function of a router in a network?
To print documents
To connect multiple networks together
To manage software applications
To store data
8
Which of the following is a common file system used in Windows operating systems?
NTFS
HFS+
EXT4
APFS
9
What does GUI stand for?
General User Interface
Graphical User Interface
General Utility Interface
Graphical Utility Interface
10
What is the function of a network switch?
To store data
To provide internet access
To print documents
To connect multiple devices on a local network
11
What is the primary function of an antivirus program?
To create documents and spreadsheets
To protect a computer from malware and viruses
To design websites
To develop software applications
12
Which of the following is an example of a peripheral device?
Printer
Motherboard
RAM
CPU
13
What is the purpose of an operating system?
To develop software applications
To design websites
To create documents and spreadsheets
To manage hardware and software resources on a computer
14
Which of the following is a common command-line interface used in Unix-based systems?
Terminal
PowerShell
Bash
CMD
15
What does BIOS stand for?
Binary Internal Operating System
Basic Input Output System
Basic Internal Operating System
Binary Input Output System
16
What does VPN stand for?
Virtual Personal Network
Virtual Protected Network
Virtual Private Network
Virtual Public Network
17
What is the primary role of a technical support specialist?
Creating marketing strategies
Developing software applications
Designing network architectures
Providing assistance and support for software, hardware, and network issues
18
What is the main purpose of a firewall?
To connect devices to the internet
To store data
To print documents
To protect a network from unauthorized access
19
Which of the following is a type of computer memory that is volatile?
HDD
RAM
SSD
ROM
20
What does IP stand for in networking?
Internal Program
Internet Protocol
Internal Protocol
Internet Program
