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Week 5: Last Call Flashcards | StudBud
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Week 5: Last Call
Week 5: Last Call
10 terms
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StudBud Administration
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11 plays
Imported from external platform
Flashcards
10 cards
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Practice quiz
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Host live
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Questions
10
Answers
1
What is the SDS Cart ID for zip code 38019?
16LH
17KG
13ZV
11RF
2
What COPS command will we use to find out who the SDS is?
I24 W100 MODEL #
I21 W100 MODEL #
PD01 ACCT #
CART ID ZIP CODE
3
If April showers bring May flowers, what do May flowers bring?
Trees
Mosquitoes
June Bugs
Weeds
4
If you are scheduling service in region 125 zone 09, what type of service area is the consumer in?
Factory Service Area
PQE Area
Customer Care Area
Customer Care Counselor
5
When looking at Exchanges, how many incomplete services are considered excessive services?
6
5
2
4
6
Using Common Courtesy, we should get permission before placing the caller on hold?
True
False
7
In a Customer Care Area, on a No Charge Service Ticket, we can cover up to $250!
True
False
8
If a unit is on BO, within how many days should the unit be available before we can process an NCE?
10 days
5 days
14 days
21 days
9
What system do we use to look for Service History?
Model Feature
Special Processes
CR Notebook
SMC
10
If a tech confirmed IW non repairable for a burnt wave guide appliance, we do not need an ER for a NCE?
False
True
