Business Comm Chapter 1

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Ethnocentrism can be found in all cultures.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Emphasis on importance of individual words, especially in contracts and negotiations, is a trait of low-context cultures

The most important cultural dimension is

Which of the following is a form of nonverbal communication?

Faking attention while others are speaking often increases listening skills.

Only managers and business executives need strong communication skills.

Learning about beliefs and practices different from our own and appreciating them means displaying

The physical appearance of your business documents (such as resume and letter) transmit important nonverbal messages.

One of the best ways to increase tolerance when communicating with other cultures is to practice empathy, meaning...

To improve your listening ability, focus both on what is spoken and what is unspoken.

According to researchers, most people listen at what level of proficiency?

Our culture molds the way we think, behave, and communicate.

Which of the following is not a physical barrier for listening?

If you want to become a better listener, your first step is to stop talking.

The United States is an example of a low-context culture.

Physical barriers to listening include only environmentally produced noises.

The term flattened management hierarchies refers to

Understanding a message involves listening to only the spoken words.

Recruiters often rank communication skills as the highest skill set sought by employers.

According to Edward T. Hall, which spatial zone is the largest?