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pivot point 101.1-101.6 professional development Flashcards | StudBud
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pivot point 101.1-101.6 professional development
pivot point 101.1-101.6 professional development
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1
Which of the following terms describes a pledge to a course of action?
trust
commitment
insincerity
integrity
2
Courtesy is a polite behavior that shows respect for other people
True
False
3
Practicing good manners in the workplace is referred to as:
conflict resolution
reflective listening
professional etiquette
flexing
4
Prevent neck and back strain by twisting your body to reach client and/or supplies
True
False
5
The term that defines the art and science of beauty care is:
ethical conduct
personal hygiene
cosmetology
onychology
6
Which type of makeup application will make an overly wide jaw area visually appear more narrow?
lighter contour to outer jaw
darker contour to inner jaw
lighter contour to cheekbones
darker contour to outer jaw
7
The science that looks at how you work; the body movements, positions, tools you use and the effect of those on you is:
public hygiene
personal hygiene
ergonomics
economics
8
eye contact, smiling and posture are all examples of:
verbal communication
nonverbal communication
personality
inflection
9
When applying makeup, contouring with light colors will have what effect on the face?
narrowing
moisturizing
minimizing
broadening
10
How should a salon professional respond to a client insisting on a certain hair color that is not flattering?
by displaying a negative attitude
by using overtones
sharing her unflattering request with other clients
by tactfully suggesting otherwise
11
Halitosis is smelly feet
False
True
12
Paraphrasing to summarize the meaning of what has been communicated is known as:
reflective listening
one-way communication
using overtones
using tact
13
Keeping muscles toned, organs working properly and equipping the body to better cope w/ stress are related to:
exercise
human relations
hygiene
ergonomics
14
Maintaining healthy teeth and keeping the breath fresh is called:
oral hygiene
public hygiene
public intoxication
halitosis
15
All of the following guidelines reflect the basics of makeup application EXCEPT:
makeup should always be obvious and dramatic
contouring with dark colors narrows
foundation should match skin tone
contouring with light colors broadens
16
The tone or inflection of your voice, level and rate of speech all play a role in:
verbal communication
listening
nonverbal communication
body language
17
The schedule concern of a client arriving early can be addressed by:
letting client get their own beverage
welcoming client with a cool dismissiveness
telling the client how long before the service will begin
avoiding offering reading material
18
Bursitis is an inflammation of the fluid sac that lies between a tendon and skin or bone
True
False
19
When performing chemical services, a salon professional should always wear:
makeup
comfortable shoes
head bands
protective gloves
20
Leaning forward during a conversation might communicate "I'm not interested in what you are saying"
True
False
21
The energy contained in food is measured in:
degrees
calories
fat
protein
22
Positive self-esteem in action can be described as:
avoiding eye contact
having negative beliefs about family/society
forming short-term friendships
telling the truth and keeping commitments
23
Which of the following actions would diminish trust within a work environment?
respect
sincerity
consistency
gossip
24
The shoes that are recommended to be worn to practice good posture when standing are:
shoes with pointed toes
low, broad-heeled shoes
shoes without arch support
high-heeled shoes
25
Fatigue can be prevented through:
bad health
poor hygiene
lack of sleep
rest and relaxation
26
Integrity in simple terms could be described as:
doing the right thing
possessing a genius level of intellect
inconsistency of character
deciding to act ethically only when it suits you
27
All of the following statements describe methods to build self-respect EXCEPT:
accepting and embracing change
feeling down about yourself and others
resisting negative influences
seeking out other positive people
28
Almost all foods contain mixtures of energy nutrients, which are all of the following EXCEPT:
carbs
fats
proteins
keratin
29
Persevering through difficult times is an example of:
respect
integrity
etiquette
commitment
30
A routine behavior that is repeated regularly and tends to occur unconsciously defines:
personality
attitude
courtesy
habits
31
An effective way to build trust is to:
be closed to the ideas of others
seek personal gain above shared gain
tell half-truths
communicate in open, honest ways
32
Changing the pitch of your voice while speaking is called:
rate
force
enunciation
inflection
33
An example statement of self-respect is:
"I believe in myself and my abilities"
"I appreciate the personal qualities of others"
"I demonstrate my respect for others and they respect me in return"
"I like myself and I have integrity"
34
Healthy, glowing skin is equally dependent on all of the following factors EXCEPT:
good nutrition
exercise
rest
lack of sleep
35
An overly wide jaw can be visually narrowed by applying:
darker contour to outer jaw
lighter contour to inner jaw
darker contour to inner jaw
lighter contour to outer jaw
36
When applying makeup, foundation should match your:
blush color
clothing
eye color
skin tone
37
Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this?
explain what services you have time to complete
leave out steps to save time
discuss issue at front desk in front of others
ignore talking about the situation
38
Meeting life's new challenges can be assisted by:
focusing on fears versus opportunities
acting before thinking
choosing insincerity and shoddiness in work
focusing attention on goals
39
Regular bathing with soap and using deodorant are examples of:
general hygiene
public hygiene
personal hygiene
oral hygiene
40
Which of the following actions will help prevent shoulder problems?
adjusting the height of the chair when you work on a client
holding heavy clippers
reaching for supplies on a high shelf
reaching across a table to manicure
41
Which type of shoes should be worn to reduce fatigue caused by standing for long periods of time?
low, broad-heeled shoes
pointed toed shoes
high-heels
shoes without arch support
42
The tempo used during a verbal exchange is called the:
force
pitch
rate
grammar
43
An individual's system of maintaining cleanliness and health is known as:
personal hygiene
public sanitation
public hygiene
nutrition
44
Use of a prompting comment such as "go on" is an example of a listening strategy called:
respond
question
paraphrase
repeat
45
Neck or back strain can occur if you:
work with your back straight
properly adjust the chair height
use a footstool to reach
stand for a long time in heels
46
Term used to describe the science of healthful living is:
hygiene
nutrition
ergonomics
exercise
47
When sitting in a chair, it is important to:
keep knees apart
sit well back in the chair
sit forward in the chair
keep feet apart
48
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
hair care products
religion
politics
personal problems
49
Which of the following responsibilities is NOT found in a professional code of ethics?
being fair and courteous to your co-workers
showing respect for the feelings and rights of others
being loyal to employer and co-workers
failure to fulfill obligations
50
All of the following descriptions identify ways to build trust at work EXCEPT:
do the right thing regardless of personal risk
seek personal gain above shared gain
communicate in open honest ways
show respect for the ideas and beliefs of others