Human resources management refers to:

The management of people in organizations.

Technological advances have:

Resulted in outsourcing operational HR activities

The current phase of HRM is ongoing. Current management thinking holds that:

Employees are often the firms best competitive advantage.

When unemployment rates fall

Training and retention strategies increase in importance.

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Chapter 1

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Questions 10

Answers

1
The knowledge, education, training, skills, and expertise of a firms workers are known as:
Management philosophy.
Human capital.
Physical capital.
Production capital.
2
The characteristics of the workforce are known as:
Population trends.
Diversity.
Organizational climate.
Demographics.
3
Human resources management refers to:
Concepts and techniques for organizing work activities.
Concepts and techniques used in leading people at work.
The management of people in organizations.
Management techniques for controlling people at work.
4
Technological advances have:
Had little impact on service-sector firms
Resulted in outsourcing operational HR activities
Resulted in a decline in the impact of workforce diversity
Led to significant increases in the employment of persons with disabilities
5
The prevailing atmosphere or "internal weather" that exists in an organization and its impact on employees is:
The need for performance appraisals.
Organizational climate.
The importance of having a mission statement.
A myth about organizations.
6
The current phase of HRM is ongoing. Current management thinking holds that:
The goals and aims of management must be achieved at all costs.
Social influences are no longer important to most employees.
Employees are often the firms best competitive advantage.
Employees are motivated primarily by compensation and benefits.
7
The broad objectives of HR associations across the country include:
Providing opportunities for information exchange.
Assisting in the provision of training in the field of HR.
All of the above.
Skills updating.
8
External environmental influences having a direct or indirect influence on HRM include which of the following?
Labour market conditions
Organizational climate
Increasing empowerment
Decreasing workforce diversity
9
The tendency of firms to extend their sales or manufacturing to new markets abroad is known as:
International marketing.
Product diversification.
Bultural diversity.
Globalization.
10
When unemployment rates fall
Training and retention strategies increase in importance.
Retention strategies increase in importance.
There is always a greater demand for services.
Unions are more likely to organize workers.

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