Case Types

David recently stayed and is reporting that his room AC was making noises throughout the night. What case type is this?

When creating a case for a guest, you should first:

You should always add your personal opinion on the issue notes section.

You do NOT have to select the time zone of guest when creating a case.

When creating a property case, you must advise the guest that the hotel will be contact.

When in doubt, who are you going to call?

Dan recently stayed and is reporting that there was an event that caused lots of traffic. How should you proceed?

You should always assume the guest would like to be reached by phone about their cases.

Liz has an upcoming stay and would like flowers and chocolate set in the room when she arrives. How should you proceed?

Ally recently stayed, but wanted to compliment the front desk agent. What case type should you select?

Glenda has recently completed a stay, but she doesn't see elite night credits nor points updated. How should you proceed

Which of the following is NOT a Pre-Stay subcategory?

You should NEVER report 'sensitive' cases. They should be cold transferred to Elite.