ServiceNow CSA Pract Exam 4 of 6 (Washington DC)

Question 1

What value does the Condition field in a Business Rule return if the field is blank?

Accepted Answer

TRUE

Question 2

Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge Base?

Accepted Answer

Knowledge Base Managers

Question 3

Which of the following core tables is both a base and a parent table?

Accepted Answer

Task [task]

Question 4

Each time a knowledge article is viewed, a record is added to which table?

Accepted Answer

Knowledge Use [kb_use]

Question 5

What are the three different request methods in the Service Catalogue? Select 3

Accepted Answer

Order, Submit, Request

Question 6

Which of the following is a key difference between Reporting and Performance Analytics?

Accepted Answer

Performance Analytics show data over time, Reports only show current data

Question 7

Email Client Template option that allows you to include attachments from emails while replying to or forwarding emails?

Accepted Answer

Include attachment from email

Question 8

What can be added as human-readable keywords to help with SEO? Select 2

Accepted Answer

Dynamic page variables, Static content

Question 9

What role can manage all aspects of the Service Catalog application and the scripting functions?

Accepted Answer

Administrators (admin)

Question 10

What is the minimum required component in each flow in Flow Designer? Select 2

Accepted Answer

Trigger, Action

Question 11

Which of the following definitions corresponds to the Service Catalog?

Accepted Answer

It contains a collection of orderable products and services.

Question 12

(Washington DC) How can you access the Form Builder in ServiceNow? Select 4

Accepted Answer

From Related Links, From UI Builder, From the forms on the Now Platform, From Table Builder

Question 13

Which of the following are the data visualization formats in ServiceNow? Select 3

Accepted Answer

Dashboards, Form Charts, Reports

Question 14

Which field data type adds a report to a form?

Accepted Answer

Chart

Question 15

Which tab within the email notification config can you identify if a record insert or update triggers a notification

Accepted Answer

When to send

Question 16

Which of the following describes creating a field on a table with Form Designer?

Accepted Answer

Field Types tab, drag the field type onto the form and configure the field.

Question 17

Which portal allows you to discover catalog items and record producers based on their topics and taxonomy?

Accepted Answer

Employee Center

Question 18

At what levels can User Criteria be used in Knowledge Management to control who can read and contribute? Select 3

Accepted Answer

Knowledge Base, Knowledge Block, Knowledge Article

Question 19

How is it possible for a non-administrator to develop and deploy applications on the Now Platform?

Accepted Answer

Use delegated development and deployment application.

Question 20

What is the primary way to interact with the applications and information in a ServiceNow instance?

Accepted Answer

Next Experience Unified Navigation

Question 21

Who can create additional ad-hoc tasks for a requested item?

Accepted Answer

Fulfillers with permissions

Question 22

Which of the following statements are true about Dashboards? Select 2

Accepted Answer

Dashboards are configured using a drag and drop canvas., Dashboards can contain widgets and tabs.

Question 23

Which of the following are the notification preferences that users can manage? Select 4

Accepted Answer

Enable/disable notifications., Apply a schedule to a notification., Disable receipt of specific notifications., Add a new channel (email address, mobile device for push notifications, ect

Question 24

App/functionality allows you to generate a report using a query instead of going through the full Report Designer menu?

Accepted Answer

Analytics Q&A

Question 25

What is the purpose of Embedded Help on the ServiceNow platform? Select 4

Accepted Answer

Coach users on using a custom application, Provide specific written or video-based instructions for a custom app, Display content based on query parameter values, Display content based on user role

Question 26

Which of the following are true statements about workflows(wf)? Select 3

Accepted Answer

When a wf is invoked, current wf definition is loaded into the wf context, Multiple versions of a workflow can exist at the same time., Only one published version of a wf exists in runtime for new contexts.

Question 27

What role is required to create and edit Access Controls?

Accepted Answer

security_admin

Question 28

Which field on a CI record is recommended for routing Incidents to the appropriate group to resolve CI-related incidents

Accepted Answer

Support Group

Question 29

VIP val for a user =true on the user table and is the caller on an incident Which is true in a baseline platf config (2)

Accepted Answer

The user's name is shown in red in the Caller field., A 'VIP' decoration is displayed next to the Caller field.

Question 30

Why apply the same operations to orphan-depend CIs that existed in the CMDB before using Cascade-cleanup operations (2)

Accepted Answer

Cascade-cleanup ops apply only from when the dependent CIs mgmt is enabled, To improve the overall performance and data integrity of the CMDB.

Question 31

What minimum role is required to subscribe to or unsubscribe from a Configuration Item?

Accepted Answer

cmdb_read

Question 32

Where can fulfillers navigate to find catalog tasks assigned to them and their groups to fulfill requests? Select 2

Accepted Answer

All > Service Desk > My Groups Work, All > Service Desk > My Work

Question 33

What do you use to control access to features and capabilities in ServiceNow applications and modules?

Accepted Answer

Role

Question 34

Which of the following operations is a record-type access control list that restricts access to reports based on a role?

Accepted Answer

report_view

Question 35

When do onSubmit Client Scripts execute their script logic? Select 3

Accepted Answer

When a user clicks the Submit button, When a user clicks the Update button, When a user clicks the Save menu item in the Additional Actions menu

Question 36

What are the three sections of an Access Control record that must evaluate to true to grant access to a resource? slct 3

Accepted Answer

Script, Requires Role, Condition

Question 37

What are the three reasons to use ServiceNow Mobile apps? Select 3

Accepted Answer

Push notifications for instant access to critical information, A global search to find people, services, items, and articles, Ability to submit, view, and update requests, issues, and tasks

Question 38

Which of the following is true about the CMDB Data Manager? Select 3

Accepted Answer

A wizard-like tool that provides a comprehensive solution for managing CIs., It is a policy-driven framework for managing CI life cycle operations., It can create policies that govern CI life cycle stages.

Question 39

Which of the following can be used to create configuration items (CIs) in the CMDB? Select 3

Accepted Answer

Creation via service catalogue fulfilment processes, Creation triggered by asset management, Creation via the change management process

Question 40

What does a column in the list interface correspond to in a ServiceNow instance?

Accepted Answer

A field

Question 41

Which of the following are automatically captured in an update set? Select 3

Accepted Answer

Fields, Roles, Views

Question 42

Which of the following should you do before importing data into ServiceNow? Select 3

Accepted Answer

Understand the data you plan to import., Determine which source data maps to which target fields., Decide what to do with incomplete or erroneous data.

Question 43

What are the three key attributes of every field? Select 3

Accepted Answer

Value, Field Label, Field Name

Question 44

What app/function lets you generate a report by entering a query instead of going through the full Report Designer menu?

Accepted Answer

Analytics Q&A

Question 45

Which of the following is a way to add an application to a ServiceNow instance for development? Select 2

Accepted Answer

Use Studio to import an application from source control., Use the Guided App Creator to create an application.

Question 46

What happens if you select Publish when creating knowledge articles manually or by import?

Accepted Answer

It triggers the publish workflow assigned to the knowledge base.

Question 47

Which of the following is an example of a CI Class switch?

Accepted Answer

CI is reclassified from the Linux Server class to the Windows Server class.

Question 48

Possible outcomes when coalescing detect a match between a record on staging table and a record on target table Select 2

Accepted Answer

Overwrite the record in the target table with the source data., Keep the record already in the target table.

Question 49

What are the components of the Now Platform Core UI interface? Select 3

Accepted Answer

Application navigator, Banner frame, Content frame

Question 50

Which module allows you to customize your instances' banner image, browser tab title, and background color?

Accepted Answer

System Properties > Basic Configuration UI16

Question 51

What are the possible data source file formats for an import set? Select 4

Accepted Answer

XML, XLSX, CSV, JSON

Question 52

(Washington DC) What ServiceNow product allows you to create request-fulfilment applications without writing code?

Accepted Answer

Creator Studio

Question 53

App enables you to see user web and mobile experiences visually using metrics & interactions in an interactive dashboard

Accepted Answer

User Experience Analytics

Question 54

A fulfiller has completed all tasks for an item in a request, and tasks are set to Closed. What happens in the workflow?

Accepted Answer

The requested item is automatically set to Closed Complete.

Question 55

Where in the Flow Designer can you find information about the actions you add to a flow?

Accepted Answer

Help Panel

Question 56

Which of the following business needs can be addressed by Flow Designer? Select 3

Accepted Answer

To integrate with 3rd party systems., To reduce technical debt, simplifying scripting, upgrades, and deployments., To orchestrate business processes with little technical user knowledge.

Question 57

Who has access to create, edit or delete sorting criteria in Visual Task Boards?

Accepted Answer

The owner of the board

ServiceNow CSA Pract Exam 4 of 6 (Washington DC)

Questions 57

ServiceNow CSA Pract Exam 4 of 6 (Washington DC)

Questions 57