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Practice Quiz
Practice Quiz
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1
The words basic fundamentals and meet together are examples of:
flabby expressions
long lead-ins
Fillers
Redundancies
2
What is a supporting sentence?
concise summary of the main point or claim of the essay
A sentence that summarizes the main idea of a paragraph
A group of words that conveys a complete idea
a sentence with information that supports a main idea or claim
3
Which of the following will help make your business writing easy to read?
Parallel structure
Business jargon
Consistent sentence length for all sentences
Wordiness
4
Which of the following is a principle for achieving you-view?
Use the word "you" in negative situations to protect the audience's ego.
Make assumptions about how the audience feels about a situation
Refer to a customer's order in general terms if he always buys it
Use passive verbs and impersonal expressions to avoid assigning blame
5
Which of the following is NOT a design issue to address when creating visually attractive documents?
Headings
Font styles
White space
Grammatical errors
6
A JOB INTERVIEW PROVIDES AN OPPORTUNITY FOR YOU TO DO ALL OF THE FOLLOWING EXCEPT
CONVINCE THE EMPLOYER OF YOUR POTENTIAL
MEET WITH ALL THE COMPANY'S EMPLOYEES
LEARN MORE ABOUT THE JOB AND THE COMPANY
EXPAND ON THE INFORMATION IN YOUR RESUME
7
2. To make your business messages concise you should avoid which of the following?
Unnecessary introductory words
All of the above
Flabby expressions
Redundancies and empty words
8
What kind of sentence contains only one independent clause?
Compound sentence
Compound-complex sentence
Complex sentence
Simple sentence
9
Which of the following messages is appropriate to send via email?
Notification of company layoff plans for the next quarter
A quarterly performance appraisal of an employee
An announcement of a change in a meeting date
An announcement of a major beneit reduction for all employees
10
A RESUME SHOULD NEVER EXCEED ONE PAGE
False
True
11
An important question to ask yourself during a job interview is...
how quickly could I be promoted
do I want to work for this organization
when will my start date be
where do I want to live
12
WHAT IS A POSITIVE MESSAGE?
ROUTINE, STRAIGHTFORWARD MESSAGES FOR EVERYDAY BUSINESS
MESSAGES THAT CONCEAL ANY NEGATIVE NEWS
AN UPLIFTING MESSAGE SENT TO EMPLOYEES TO ADDRESS ANY LOW EMPLOYEE MORALE
A MESSAGE THAT MAKES YOU FEEL GOOD AFTER READING IT
13
What is a sentence fragment?
Two independent clauses connected without punctuation or a conjunction
Two independent clauses connected by a comma without a conjunction
The part of a sentence containing the verb
A broken-off part of a sentence
14
Which of the following sentences is an example of an active sentence?
Clients must feel comfortable that they have been taken care of well
Bakers prepare a wide variety of bakery products following recipes.
At small properties, the dining room is supervised by the dining manager.
Food servers are assisted by people in clearing tables
15
What is the recommended maximum number of words for a sentence?
30
20
35
11
16
Which of the following is an example of nonverbal communication?
A company logo designed to project the organization's image
An in person staff meeting
A phone call from an attorney to a client
An online blog where employees in different cities can share ideas
17
BUSINESSES ARE STORING MORE DATA IN REMOTE NETWORKS CLUSTERS. THIS PROCESS OF REMOTE STORAGE IS CALLED
NETWORKING
CLOUD COMPUTING
DATA DUMPS
COMMUNITY SOURCING
18
A FAVOURABLE RESPONSE TO A CLAIM IS CALLED...
AN AGREEMENT
A REFUSAL
AN ADJUSTMENT
AN ACCEPTANCE LETTER
19
MOST EMAIL MESSAGES AND MEMOS...
HAVE NON-SENSITIVE TOPICS AND BEGIN DIRECTLY
NEED NOT BE CAREFULLY ORGANIZED BECAUSE THEY ARE INFORMAL
ARE INDIRECT AND BEGIN WITH AN EXPLANANTION
REQUIRE PRESUASION
20
When do you use the direct strategy?
When you know the audience may not receive the information well
When you know your audience will be receptive to your message
when you are not sure how well the message will be received
When they need persuading
21
When members of a culture perceive that their culture is superior to others, this is known as:
a and b
ethnocentrism
intercultural competence
tolerance for ambiguity
22
The ability to feel compassion and understanding for another person's situation is
Professionalism
empathy
Common sense
common sense
23
Professionalism...
refers to those behaviors exhibited only to customers
Describes desirable workplace behavior
emphasizes technical skills necessary for job performance
is important only in large companies
24
BUSINESS EMAIL USERS MUST LEARN THAT EMAIL CAN BE DANGEROUS BECAUSE THEY ARE DIFFICULT TO ERASE AND...
AREE INFORMAL, ALLWOING A FEW GRAMMATICAL ERRORS
MAY BECOME EVIDENCE IN COURT
ARE CHALLENGING TO TYPE
CAN'T BE USED TO TRANSMIT OFFICIAL DOCUMENTS
25
The two types of interviews are:
screening and hiring interviews
one on one and group interviews
panel and one on one interviews
in person and virtual interviews
26
Which of the following is not a soft skill
proficiency in using Microsoft Word
a grasp of workplace etiquette
the ability to work with others
the ability to resolve conflict
27
The protestors were gathering outside, held signs, starting to shout loudly and stopped the speaker from being heard.
a wordy prepositional phrase
Wordiness
A filler
faulty parallelism
28
HOW SHOULD YOU CLOSE AN INTERVIEW?
ASK ABOUT SALARY AND BENEFITS
BRIEFLY REVIEW YOUR STRENGTHS, THANK THE INTERVIEWER & ASK ABOUT NEXT STEP
BE CONFIDENT AND SAY THAT THE JOB SOUNDS GREAT
GIVE THE INTERVIEWER A HUG
29
Which of the following will help make your business writing easy to read?
Using nouns rather than verbs to carry the weight of sentences
Using transition words that link ideas
Using passive verbs more often than active verbs
Increasing wordiness
30
Passive voice sentences:
Place the subject of the sentence to do the action
Places the subject of the sentence at the end
Places the subject of the sentence at the beginning
Places the subject of the sentence to receive the action.
31
Which of the following sentences is an example of a passive sentence?
Mary was given two days to study the employee manual
Jennifer demonstrated how to use the in-room bar.
Joseph escorted the guests to the hospitality suite.
Martin finished his security rounds on the first floor
32
A BUFFER IS A DEVICE TO REDUCE SHOCK OR PAIN
True
False
33
What kind of sentence contains two independent clauses?
Compound-complex sentence
Simple sentence
Compound sentence
Complex sentence
34
Which of the following statements about screening interviews is correct?
they are always conducted face to face
they are conducted after the hiring interview
companies use them to save time and money
they are mainly conducted during job fairs
35
" I am writing this letter to let you know that we have currently processing your request for a refund." contains:
Empty words
Long lead -in
No error
Redundancy
36
JACKSON IS SENDING AN EMAIL MESSAGE ABOUT AN IMPORTANT UPCOMING MEETING. WHICH OF THE FOLLOWING IS THE BEST SUBJECT LINE
PLEASE ATTEND STAFF MEETING AUGUST 15
PLEASE READ NOW
URGENT!
OUR NEXT STAFF MEETING WILL BE HELD ON THE 15TH OF AUGUST
37
Which sentence contains a misplaced modifier?
Having eaten lunch, the girl turned on the laptop.
Covered in fluffiness, the couple played with the kitten.
While playing, Lancaster jumped on the feathers.
While eating a croissant, Josh waved to the crowd.
38
1. Which of the following sentences avoids buzzwords and slang?
The architects blew the budget for the design of the new energy center.
Companies must follow the guidelines outlined in the Sarbanes-Oxley Act.
Our stock prices tanked last quarter.
The company decided a new paradigm shift was needed to increase sales.
39
ALWAYS ASK PERMISSION BEFORE SUBMITTING SOMEONE'S NAME AS A REFERENCE
False
True
40
Email is best used when:
deliverimy bad news
two people cannot meet in person
writing routine messages that do not require immediate feedback
messages need a quick response
41
YOU MUST COMMUNICATE CURRENT INFORMATION TO TECH SAVY CLIENTS IMMEDIATELY. WHICH IS THE BEST COMMUNICATION CHANNEL?
PODCAST
BLOG
TWITTER
EMAIL
42
The indirect strategy is most appropriate for what kind of messages?
Confidential messages
The indirect strategy is appropriate for all answer choices.
Persuasive messages
Bad-news messages
43
The pre-printed part of the letter that appears across the top margin and includes the name of the business is called
None of the three
Letterhead
Addressee notation
Inside address
44
In which part of the writing process is it most important to know the rules of grammar and punctuation?
Revising
Planning
Brainstorming
Editing
45
Which statement regarding headings is most accurate?
Headings provide visual distraction for readers
Headings highlight information and improve readability
Headings appear most often in business letters
Headings should be avoided in all business documents
46
All the following are traits or skills that define professional behavior except
social intelligence
civility
hard or technical skills
business and dining etiquette
47
Which of the following can make a persuasive message more effective?
Using the direct strategy
Knowing your audience
Writing generalized messages
Avoiding comparisons
48
The following sentence contains which error. He's addicted to social media he posts updates constantly.
Run on
comma splice
fragment
No error
49
WHICH OF THE FOLLOWING IS THE MOST APPROPRIATE CLOSING FOR AN EMAIL MESSAGE OR MEMO?
PLEASE LET ME KNOW IF I MAY BE OF FURTHER ASSISTANCE
THANK YOU IN ADVANCE FOR ANSWERING MY QUESTIONS
PLEASE SUBMIT YOUR REPORT BY AUGUST 1 TO COMPLETE THE PRESENTATION
IT'S BEEN GREAT TALKING TO YOU
50
When communicating, I tend to use a lot of facial expressions and hand gestures
High context
Power distance
Low context
Time orientation
51
Which of the following sentences does not contain a misplaced modifier?
Eating the kettle corn, the bag crunched
Jumping up, the kitten caught the treat.
Pulled apart, Chris ate the kettle corn bag.
Dyed purple, Bella enjoys the blanket.
