Assertiveness

The only type of advertisiting technique that is used is celebrity endorsements.

A pounding heartbeat is an example of a.......... of anxiety

Creates a sense of urgency and excitement by implying that this is a deal too good to pass up.

The "Romance Appeal" technique is primarily used to show data anf statistics

How many forms of communication are there?

What percentage of our daily communication is nonverbal?

What is the second step in making a request?

It is important to be verbally and nonverbally assertive

Not being able to concentrate is an example of a.......... of anxiety

Claims that product "X" is better than product "Y"

The final step of the 3 C's is to CLARIFY

There are more than 2 steps when expressing your feelings

Sweating is an example of a.......... of anxiety

Your body deomonstrates both Physcological and Physical Symptoms of Anxiety

Which is NOT an example of an external influence on decision-making?

This is first step within the 3 C's.

What is the first step in making a request? (Use one word)

Many people can speak up for themselves- no problem!

To increase your chances of getting what you want, you need to learn how to

What does it mean to be assertive?

To increase your chances of getting what you want, you need to learn how to

Nonverbal skills include

Which of these are steps for refusing unreasonable requests?

Presents "facts" and statistics from surveys supporting the effectiveness of particular products.

Being irritable is an example of a.......... of anxiety

This creates an impression that everyone is using a particular product so you should too.

A group of people who are most likely to buy a particular product or service.

To have good verbal skills, you need to have...

What is one of the 3 C's?

To increase your chances of getting what you want, you need to learn how to...