Which of the following organizations awards the Certified Medical Assistant credential?

American Association of Medical Assistants

The purpose of a procedures manual

Guide for employees describing specific tasks

Which of the following does regulation NOT ensure?

Minimal standard of empathy and initiative

The most effective way to check a room’s readiness for a patient

Place yourself in the room as a patient.

Which of the following interview questions would be inappropriate?

Do you have health problems that will affect your job?

Which of the following statements is false regarding Hippocrates?

Most physicians swear to his oath today.

How the medical assistant should be positioned when communicating with a patient

Maintain comfortable position to observe verbal & nonverbal

Best describes a positive way to help cope with stress in the workplace

Don't work through lunch to solve problems, take a break.

The purpose of managed care

Provide quality health care while containing costs

Best describes the return to the normal stage of the GAS theory

The parasympathetic nervous system is activated.

Which of the following statements about medical education is false?

Drs were required to become license in the 17th century.

Best describes a technique to prevent stress in the workplace

Know your limits and be aware of your body’s needs.

The primary characteristic of the CMA to the physician employer in the ambulatory care setting

Broad range of administrative and clinical skills

The most appropriate action when performing interviews

Wait til 2nd interview before discussing a specific salary

The most appropriate action of an office manager who makes a mistake

Admits mistake & seeks to prevent it from happening again

NOT a true statement of nurses’ education

4 yr course of study at state-approved school of nursing.

Group of practicing MAs, Drs, & MA educators who write items for the AAMAs’ cert exam

Task Force for Test Construction

studbud

Duplicate of MA 40 Theory Final Exam Review

150 termsStudBud Administration489 plays

Theory Final Exam

Flashcards150 cardsFPractice quizPHost liveL

Questions 150

Answers

1
What is considered a comfortable personal space in an intimate setting?
1 1/2 feet
1 1/2 to 4 feet
1/2 foot
1 foot
2
NOT considered a type of managed care operation
Preferred provider organization
Health maintenance organization
Independent provider association
Group practices
3
Which of the following organizations awards the Certified Medical Assistant credential?
National Healthcareer Association
American Association of Medical Assistants
Committee on Accreditation of Health Education Programs
American Medical Technologists
4
NOT an example of good writing tips for business letters
Use a free-flow style.
Use short sentences.
First paragraph should identify what the letter is about.
Use language that readers will understand.
5
May NOT be an effective tool for recruiting
Newspaper advertisements
LinkedIn
Networking
Facebook
6
Is NOT an example of a fringe benefit made to full-time employees
Transportation costs
Paid holidays
Profit-sharing options
Health insurance
7
The purpose of a procedures manual
Guide for employees describing specific tasks
Opportunity for employees to write a procedure
Education tool for patients about office procedures
Rationale for office behavior
8
The communication style that is direct and in-your-face
Low-context
Low-content
High-content
High-context
9
Which of the following does regulation NOT ensure?
Limit of performance of procedures to a specific occupation
Minimum standard of skill
Minimal standard of empathy and initiative
Competence of health care providers
10
Is NOT true regarding the objective of a smoking policy
Covers staff only
Promotes health
Sets an example for patients
Encourages employee morale and productivity
11
Takes place after the receiver has decoded the message sent by the sender
Concentration
Feedback
Summary
Delivery
12
The person who decodes the message
Sender
Receiver
Message
Messenger
13
The most effective way to check a room’s readiness for a patient
Ask the patient whether the room is comfortable.
Place yourself in the room as a patient.
Dust and clean the room daily.
Check all the supplies.
14
Which of the following interview questions would be inappropriate?
What is most important to you about this job?
What are your weaknesses?
Do you have health problems that will affect your job?
How would a co-worker describe you?
15
Which of the following statements is false regarding Hippocrates?
His oath established guidelines for Drs practice of medicine
His writings contributed much to today’s medical culture
He was Greek
Most physicians swear to his oath today.
16
Will keep the MA current in knowledge in yrs to come & will show professionalism
Dependability
Continuing education
Initiative
Empathy
17
The name of the National Healthcareer Association (NHA) newsletter
Professional Medical Assistant
The NHA Today
CMA Today
Journal of Education Topics and Issues
18
Is NOT considered a proven means of time management
Handle items once.
Never delegate work.
Guard your time.
Develop a to-do list.
19
CMA: patient prep & assisting with the Dr, prep & administer meds, & collect & process specimen
Clinical
Administrative
General
All sections
20
The most appropriate action to maintain patient privacy
Talk with the door open.
Leave the exam room door ajar.
Have discussions with the patient in a corner of the office.
Knock before entering.
21
How the medical assistant should be positioned when communicating with a patient
Stand directly over pt so he can look up & see you clearly
Sit far away from the pt so you don't appear too friendly
Sit very close to the pt on the exam table so you can hear
Maintain comfortable position to observe verbal & nonverbal
22
The most common time period for a new employee to be placed on probation
60 to 90 days
2 to 4 weeks
7 days to 2 weeks
1 year
23
Was not included in medicine’s early history of “specialists” in the healing arts
Medicine man
Healing priest
Midwife
Shaman
24
Best describes a positive way to help cope with stress in the workplace
Encourage employees to work through lunch.
Decorate the office with bright, vivid colors.
Play loud music all day.
Don't work through lunch to solve problems, take a break.
25
A cause of long-term stress
Management style
Powerlessness
Environment
All of the above
26
The purpose of managed care
Control patient access to providers
Provide quality health care while containing costs
Provide care only when patients truly need it
Limit access to specialists
27
Best describes the services of the office
Sign
Brochure
Textbook
News item
28
Name of the official bimonthly magazine of the AAMA for certified medical assistants
Certified Medical Assistant News
CMA Today
Professional Medical Assistant
American Medical News
29
Must be present to achieve effective verbal and nonverbal communication
Masking
Clustering
Congruency
Projection
30
Best describes the return to the normal stage of the GAS theory
The sympathetic nervous system prepares the body.
The body becomes exhausted by its reaction to stress.
The parasympathetic nervous system is activated.
The body begins to perceive and be aware of stress.
31
Which of the following statements about medical education is false?
Med education was in the 9th century
Drs were required to become license in the 17th century.
Islam moved to preserve classical learning in medicine.
Christian monks held great control over medicine.
32
Best describes a technique to prevent stress in the workplace
Close the office, but answer the telephone during lunch.
Use color to create a bright, busy atmosphere.
Know your limits and be aware of your body’s needs.
Play loud music.
33
Not a common envelope size
8 1/2
10
6 3/4
7
34
The founder of humanistic psychology and the creator of the hierarchy of needs
Abraham Masters
Abraham Maslow
Abraham Lincoln
Abraham Martin
35
At bottom of letter to send a copy of letter to another person with the recipient’s knowledge
P.S.
sig
Enc
c:
36
The primary characteristic of the CMA to the physician employer in the ambulatory care setting
Ability to work under nurses
Advances in specialization
Need for fewer trained personnel
Broad range of administrative and clinical skills
37
The most appropriate action when performing interviews
Schedule interviews back to back.
Discuss specific salaries.
Make a job offer as soon as you like a candidate
Wait til 2nd interview before discussing a specific salary
38
The medical pioneer that discovered the method of vaccination against smallpox
Louis Pasteur
Edward Jenner
Robert Koch
Charles Best
39
Section of the CMA exam through the AAMA includes medical terminology & anatomy & physiology
All sections
Administrative
General
Clinical
40
Does NOT describe an advantage of teamwork in the office
It flatters the team members.
It encourages independence.
It improves office efficiency and morale.
It builds problem-solving skills.
41
The staff member most likely responsible for preparing payroll checks
Physician
Receptionist
Administrative assistant
Office manager
42
A correct example of the reference initials notation
WL/JG
wl/JG
WL/jg
wl/jg
43
NOT be considered a trait of business correspondence
Courteous
Clear
Concise
Lengthy
44
NOT a roadblock to communication
Required explanations
Criticizing
Reassuring cliches
Sharing subjects
45
NOT a marketing tool
Sponsor of health events
Brochures
Seminars
Computer games
46
Is NOT a task of the human resources manager
Interpreting legal regulations
Creating office policy manuals
Hiring and recruiting personnel
Providing employee training
47
An example of episodic stress
Long-term unemployment
Dysfunctional relationships
Needlessly worrying
Chronic illness
48
The most appropriate action of an office manager who makes a mistake
Assigns someone else to correct the mistake
Admits mistake & seeks to prevent it from happening again
Denies the mistake
Ignores the mistake
49
Describes the end result of unrealistic expectations and a workaholic attitude
Role ambiguity
Burnout
Nervousness
Self-actualization
50
NOT a true statement of nurses’ education
Nurses are licensed by the state in which they practice.
CAAHEP isn't responsible for nurse education & accreditation
Training is oriented to bedside care.
4 yr course of study at state-approved school of nursing.
51
Group of practicing MAs, Drs, & MA educators who write items for the AAMAs’ cert exam
American Medical Association
Curriculum Review Board
Prometric Testing Center
Task Force for Test Construction
52
Not an appropriate step in closing a facility for the day
Secure doors and windows.
Lock up all medical supplies.
Lock up petty cash and drugs.
Shut down all equipment.
53
NOT considered a change that should take place after you have entered the burnout stage
Make a concerted effort to say “No” to additional work.
Change the computer desktop picture.
Establish some long- and short-term realistic goals.
Think of the glass as half empty, instead of half full.
54
Letter styles that omits the salutation and closing
Indented block
Modified block
Full block
Simplified
55
NOT eliminated from punctuation in the address to conform to USPS envelope standards
Period after the state
Period after all abbreviations
Comma between city and state
Hyphen in the ZIP + 4 code
56
Best describes the purpose of certification for medical assistants. To set a standard for:
Clinical practice
Providers
Evaluating an individual’s professional competence
All schools
57
Appropriate response MA to the patient’s statement, “I am late coming in for my check-up”?
Why? Are you upset about something?
Oh, that is okay.
Why did you not come earlier?
Do you think you should have had the check-up before now?
58
The type of question that is frequently asked by individuals seeking a new physician and clinic
Does the doctor give good injections?
Does the doctor see patients on time?
Will the doctor prescribe what I want?
Will the doctor listen to what I have to say?
59
The most appropriate action of the medical assistant who is assigned an unfamiliar task
Read the policy manual.
Read the procedures manual.
Check with the office manager.
Ask another employee.
60
Practice management where the Drs personal property is attached & may be sold if business fails
Limited partnership
Sole proprietorship
Professional service corporation
Chapter S corporation
61
NOT an appropriate example of accessibility features for the physically challenged
Signage in Braille
Step walkways with no ramps
Hallways that accommodate wheelchairs
Doors accommodating wheelchairs
62
# of test ques on the sample exam included in the Candidates Guide to the AAMA Cert Exam
100
250
120
220
63
Believed to have a valid place in allopathic medicine
Acupuncture
Moxibustion
Herbs
Religion
64
Best describes the pagan attitude toward illness
Excuse sick persons from daily activities
Encourage suicide for the elderly
Abandon those thought to be ill due to disfavor w the gods
Touch the sick to give healing
65
NOT one of the characteristics associated with burnout
Role ambiguity
Role frustration
Role conflict
Role overload
66
NOT part of the brainstorming process
One person is assigned to implement a solution.
Everyone contributes ideas for a solution.
All of the possible solutions are reviewed for workability.
Solutions are prioritized.
67
The human resources manager would most likely NOT look for this when reviewing résumés:
Supplemental education received
Age, sex, and race of applicant
Training related to the position
Unexplained gaps in employment
68
Is NOT considered appropriate material for a policy manual
Employment policies
Employee conduct expectations
Wage and salary policies
Insurance billing techniques
69
NOT in compliance with ADA requirements
Five wheelchairs available for use at every door entrance
One accessible entrance with protection from the weather
An accessible passenger-loading zone
10% total parking spaces at outpt facilities marked handicap
70
Best describes what the style of the complimentary closing should do
Be formal.
Be informal.
Correspond to the salutation.
Take the form preferable to the writer.
71
Which of the following courses is NOT included in an accredited MA program?
General courses
Accounting courses
Administrative courses
Clinical courses
72
An MA who must be asked to do things upon finishing an assigned task needs to develop
Effective communication
Initiative
Flexibility
Dependability
73
Must be present to achieve effective verbal and nonverbal communication
Congruency
Projection
Clustering
Masking
74
Can be overwhelming and intimidating to elder adults
Extremely bright colors
Warm colors
Neutral colors
Soft colors
75
Is NOT an appropriate action in forming a successful study group
Encourage members to prepare for each session.
Include extra time for casual conversation w/in the session
Select a member to be in charge of each group meeting.
Set a specific time limit for sessions.
76
Best describes how alternative health therapies are being perceived
The first step before seeing a medical provider
A complement to traditional health care
As taking care of oneself
A replacement for traditional health care
77
Communication is the major reason of the utmost importance in the health care setting because:
Patients prefer a friendly office.
Patients are more satisfied.
The medical assistant obtains a better history.
Communication serves as the foundation for all patient care.
78
Goals are focused and have precise boundaries
Realistic goals
Measured goals
Attainable goals
Specific goals
79
Expedites delivery of mail & eliminates the need to be canceled or postmarked at post office
ZIP code
Postal meter
Micro-encoding envelope
Electronic mail
80
An example of a document that may be signed by the medical assistant
Provider’s personal letters
Provider’s correspondence to other providers
Medical reports to insurance companies
Notification of collection procedures
81
An eye specialist
Orthopedist
Otolaryngologist
Ophthalmologist
82
Best describes what must be considered when formulating the message in the communication cycle
The four modes of communication must be taken into account.
Only verbal communication should be taken into account.
Attentive listening is required.
Verbal comm & facial expression should be taken into account
83
Best describes the order of occurrence in the GAS theory of adaptation
Alarm, fight or flight, return to normal, exhaustion
Exhaustion, alarm, fight or flight, return to normal
Alarm, fight or flight, exhaustion, return to normal
Fight or flight, alarm, return to normal, exhaustion
84
Which of the following attributes of a medical assistant does NOT identify a true professional?
Ability to communicate
Empathy
Inflexibility
Dependability
85
# of CEUs required by the AAMA to recertify the Certified Medical Assistant credential?
40
20
30
60
86
Not a guideline to room readiness
Comfortable temperature
Empty cabinet surfaces
Pleasantly illuminated
Well organized and spotless
87
NOT an advantage of short-duration stress
Assisting to perform at best levels
Accomplishing tasks within maximum time limits
Helping to achieve difficult goals
Helping to focus on details
88
A person’s needs are met, beginning with the basics of food, clothing, and shelter
Active listening
Communication cycle
Hierarchy of needs
Interview techniques
89
A disadvantage of having fresh flowers in the medical facility
They may affect patient’s allergies.
The odor might be unpleasant.
They can easily be knocked over.
They need to be replaced frequently.
90
Best describes the number of times a document should be reviewed to be proofread adequately
Three times
Twice
Five times
Four times
91
Best describes the fight or flight stage of the GAS theory
The sympathetic nervous system prepares the body.
The body begins to perceive and be aware of stress.
The parasympathetic nervous system is activated.
The body becomes exhausted by its reaction to stress.
92
An MA who continually asks to leave early to go to other appointments needs to develop?
Initiative
Effective communication
Flexibility
Dependability
93
NOT an example of advances in the growth of medicine
Magnetic resonance imaging
Non-invasive ultrasound
Exploratory surgery
Laser eye surgery
94
The most appropriately related to nonverbal communication as a language
We learn nonverbal language first.
We learn as toddlers.
We have to be taught.
We learn nonverbal after verbal.
95
When communicating in the office, which would not be considered a technique to keep in mind?
Good comm skills are necessary in establishing rapport w pts
Pts should be encouraged to not verbalize their feelings.
Pts feel respected when they are called by their full name.
Pts should be given info in a manner they can understand.
96
The letter style considered most efficient for the ambulatory care setting
Full block
Modified block
Simplified
Hanging block
97
Interview technique used when asking, “What type of care will you have during your recovery?”
Close-ended question
Indirect statement
Direct statement
Open-ended question
98
Monitored by Chinese because they believed characteristics were important in medical treatment
Respirations
Blood Pressure
Pulse
Temperature
99
Law that requires employers to verify the right of employees to work in the United States
Civil Rights Act
Immigration Reform Act
Equal Pay Act
100
Which of the following statements regarding cancer is incorrect?
Chronic irritation is considered a primary cause of cancer.
Chemo drugs are matched to the genetic code of individual
Cancer is often removed through surgery.
Cancers contain stem cells that destroy other cancer cells.
101
NOT associated with the body’s psychological response to stress
Immune system disorders
Eating problems
Depression
Anxiety
102
The alternative medicine modality of homeopathy
Application to the body of essential oils of aromatic plants
A massage technique applied to pressure points on the body
Uses images or symbols to train the mind to relieve anxiety
Use remedies from natural occurring plant animal or mineral
103
The most important reason to be able to communicate effectively w/ pts and keep them informed
Retain patients
Educate patients about disease
Make patients like the staff better
Make patients feel more comfortable and less threatened
104
A correct statement about the CMA certification examination application process
Mail the instructions back with the application.
Must not by typewritten.
Apps may take 15 days after exam app deadline to process.
Incomplete applications are returned.
105
NOT a way to reduce infection
handwashing
washing instruments
anesthesia
asepsis
106
The following punctuation marks follows the salutation
Comma
Semicolon
Period
Colon
107
Best describes one of the illnesses associated with longer-duration stress
Panic attacks
Headache
Fainting
Dyspnea
108
NOT a level in the AAMA membership
Local
State
Regional
National
109
Is NOT one of the elements of professionalism
Speed
Initiative
Integrity
Communication
110
Allows the initials CMA, which are awarded upon successful completion of the credentialing exam
AMT
AAMA
CAAHEP
AMA
111
Correct when folding letters for standard window envelopes
Fold to read entire address in window.
Fold to read name only in window.
Fold letter in half and then fold again.
There is no special way to fold letters.
112
The advantage of having study partner(s) when studying for the certification examination
To force a person to study
To give accountability for keeping to a planned schedule
To determine the best time to sit for the examination
To determine who will study what
113
Is NOT a benefit of a practicum to the medical assistant student
Student can establish network of support through colleagues
Student understands more than 1 method of performance exists
The staff can observe the student before employment.
Student can apply knowledge & skill in real medical setting
114
The interview technique used when asking the patient, “Are you still taking your medication?”
Close-ended question
Open-ended question
Indirect statement
Direct statement
115
NOT one of the Cs of communication
Clear
Complete
Current
Concise
116
Created anatomic drawings representing the skeletal, muscular, nervous, and vascular systems
Rembrandt
Monet
Michelangelo
da Vinci
117
Which of the following does not apply to the role of a medical assistant?
Interpreting diagnostic images
Insurance coding and billing
Performing a venipuncture
Administering an injection
118
Proper seating placement in a reception area respects?
Prejudices
Comfort
Cultural biases
Security
119
Who sets the social climate for the interchange between the pt & Dr and the rest of the staff
Physician
Administrative medical assistant
Bookkeeper
Clinical assistant
120
Providers network to offer discounts to employers & other purchasers of insurance
Preferred provider organization
Independent practice association
Health maintenance organization
Solo proprietorship
121
Best describes making facilities and equipment available to all users
Empowerment
Debilitating
Accessibility
Facilitation
122
Which of the following punctuation marks follows the salutation?
Semicolon
Colon
Period
Comma
123
Not an appropriate step in closing a facility for the day
Lock up petty cash and drugs.
Secure doors and windows.
Lock up all medical supplies.
Shut down all equipment.
124
NOT an expectation of a student at their practicum site
Pay
Punctuality
Openness to criticism
Mindfulness of patient confidentiality
125
Applies to # of employees necessary in order to require a business to be in compliance with ADA
2
5
50
15
126
NOT followed after the mail is opened
Give the envelope with contents in it to the physician.
If the address is not included on the letter, write it on.
Attach the envelope to the letter.
Stamp to indicate date received.
127
Allied health professional trained in the art of drawing blood for diagnostic lab testing
Pharmacy technician
Physical therapy assistant
Phlebotomist
Health unit coordinator
128
Which of the following does a license do?
Protects the practitioner from lawsuits
Indicates that a student has completed his practicum.
Indicates that student meets criteria outlined in CARE bill
Defines scope of practice
129
Which of the following statements regarding music therapy is incorrect?
Music during acupuncture enhances this type of practice.
It provides pain relief.
It increases apathy in people with dementia.
Relieves treatment related distress in people with cancer
130
Which of the following is true regarding a job description?
Completed with the human resources manager and new personnel
Discarded when the employee leaves the office position
Updated only when an employee leaves
Updated on an annual basis
131
Would NOT be included on an office brochure designed to welcome a new patient to the practice
History of the practice
Acceptable insurance plans
Financial policies
Scheduling policies
132
Defense mechanism used when a patient does not react by showing emotion after hearing bad news
Denial
Displacement
Sublimation
Repression
133
Would NOT be included in facility and equipment management
Inventory of supplies
Equipment maintenance
Physical plant or building maintenance
Procedures manual
134
Not recognized by the WHO as potentially treatable by acupuncture
Gynecological Disorders
Psychological disorders
Cancer
Pain
135
The highest level of the hierarchy of needs
Self-confidence
Self-actualization
Self-accomplishment
Self-rewards
136
Contributes as much to a pt's well-being as does the medical attention given by the providers
Size
Accessibility
Environment
Location
137
Best describes a health maintenance organization (HMO)
Patients can drop in for treatment whenever they need care.
Providers are employees of the organization.
Provider holds exclusive right to all aspect of the practice
One provider sees and treats all of the patients.
138
Yrs of work experience in the profession of MA w/o formal training required to sit for RMA exam
5
7
3
2
139
Should be done first when opening the facility for the day
Print a schedule of the day’s activities
Unlock all exam doors and cabinets
Visually check each room to be sure it is ready for the day
Take steps to ensure patient comfort and safety
140
NOT 1 of the 3 terms used for the transition period between classroom & employment for MA
Residency
Externship
Internship
Practicum
141
Best describes the process of screening in the medical office setting
Patients are taken in the order in which they arrive.
Patients determine their own needs.
Patients’ needs are assessed and prioritized.
A diagnosis can be made.
142
Most appropriate action of the administrative MA when there is a delay in the Dr’s schedule
Ask everyone to make another appointment.
Notify patients of the delay and offer alternatives.
Escort as many patients as possible to exam rooms.
Use this time to make reminder calls for future appointments
143
Practices medicine under the direction and responsible supervision of providers and surgeons
Surgical technologist
Physical therapist
Physician’s assistant
Registered health information technician
144
Operates under authority of AAMA endowment & evals MA programs according to standards by CAAHEP
TFTC
ABHES
MAERB
AAMA
145
The recommended format for the date line of a letter
At the top of page in an abbreviated format
On the tenth line on the right margin
Two or three lines below the letterhead
Three lines below the inside address
146
Was practiced in early medicine because it was seen as an ingredient to chase away evil spirits
Sacrifice
Science
Magic
Prayer
147
Best describes the reason a medical assistant should ensure good personal hygiene
Protect patients from dirty clothes
Minimize body injury
Protect clothing from materials
Demonstrate a professional appearance
148
NOT associated with the body’s psychological response to stress
Depression
Eating problems
Immune system disorders
Anxiety
149
Where patients may feel most comfortable discussing conditions, procedures, or treatments
Laboratory area
Providers’ office
Reception area
Examination room
150
Best describes how to achieve long-range goals
Set them to be accomplished in less than a year.
Do not adjust or change them.
Make short-term goals to get there.
Stick with the goal no matter what happens.

Duplicate of MA 40 Theory Final Exam Review Flashcards | StudBud